Executive Reporting Assistant Manager

End Date

Thursday 10 April 2025

Salary Range

£39,825 - £44,250

We support flexible working – click here for more information on flexible working options

Flexible Working Options

Flexibility in when hours are worked, Hybrid Working, Job Share

Job Description Summary

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Job Description

Job Title: Executive Reporting Assistant Manager

Location:  Manchester or Newport

Salary & Benefits: £39,000pa to £48,600pa plus the benefits listed below 

Working Pattern: Our work style is hybrid, which involves spending at least two days per week currently, or 40% of our time, at our offices. Our Northwest hub is currently Heathside Park in Cheadle, and we'll be moving to Manchester Portland Street over the summer. Our Wales hub is currently in Newport Tredegar Park, and will move to Cardiff in 2026

About us

Join our Transport Experience and Insight Team at an exciting time! We have ambitious plans to transform our Customer Experience!
Our mission is to fulfil Transport’s goal of Keeping Britain Moving. We envision delivering a brilliant customer experience through data and insights, responding to changing customer needs, and creating a great workplace for our colleagues.
If you're not already “in”, there has never been a better time to join the Transport division. We’re going through a dynamic change programme and have ambitious plans for shaping the customer experiences of the future. We need a strong storyteller to help us deliver our programme of Executive Reporting and influence customer decisions. Are you a keen customer storyteller able to influence colleagues through engaging narratives? Or perhaps you're already a data analyst, and are keen to broaden your skills in another part of the business? Then come and explore this with us!

Want to hear more?

The Executive Reporting Assistant Manager role in Transport sits within the Customer Insights and Analytics team, part of Transport Experience & Insight. Our team is an aggregation of a curious and diverse set of minds that work closely together and are passionate about understanding and championing our customers’ present and future needs.

About the Role 

You will support the Executive Reporting Manager to:

• Be the guardian of the Transport Group Customer Dashboard: support the investigation, development, testing and monitoring of key customer metrics. You’ll also be actively involved in setting Transport annual targets.

• Collaborate and share best practices and positive challenges with the rest of Lloyds Banking Group’s divisions.

• Gather and maintain key information and Insights relating to Customer Experience and complaints.

• Prepare Senior Leadership Team and Board papers. You’ll produce monthly reports for input into a range of meetings such as Transport Boards, Transport and Senior Leadership Team meetings.

• Work closely across Transport teams: Product, Operations, Digital Channels, Platforms, Supplier Management, Customer Experience Managers, Distribution, to deliver a joined-up story.

• Perform Secretarial tasks for the Customer Senior Leadership Team meetings, maintaining an action log and liaising with stakeholders for their input.

About you

• Advanced Report writing: You’ll be able to see beyond MI and tell a performance story that goes beyond describing latest trends – joining up the dots between multiple sources of data. Ideally you have experience in writing reports for senior audiences

• Have previous experience in pulling together critical business information into a monthly dashboard

• An impeccable planner, able to work to strict deadlines, prioritise and juggle multiple demand

• Great organisation skills: the ability to keep good evidence records, and an impressive attention to detail

• A confident partner – the ability to influence stakeholders regardless of level of seniority.

We want our people to feel that they belong and can be their best, regardless of background, identity or culture. We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative. We’re disability confident. So, if you’d like reasonable adjustments to be made to our recruitment processes, just let us know. 

We also offer a wide-ranging benefits package, which includes…

• A generous pension contribution of up to 15%

• An annual bonus award, subject to Group performance

• Share schemes including free shares

• Benefits you can adapt to your lifestyle, such as discounted shopping

• 28 days’ holiday, with bank holidays on top

• A range of wellbeing initiatives and generous parental leave policies

If you’re excited by the thought of becoming part of our team, get in touch.

We’d love to hear from you!

At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.

We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks.  We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person. 

We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.