We’re looking for a strategic and commercially savvy leader to join Claire’s as Executive Director, Global Quality Assurance. Reporting to the Chief Legal Officer and leading a team of 20+, you will drive global product safety, compliance, and quality standards across Europe and North America.
In this high-impact role, you’ll collaborate with internal teams and suppliers, ensuring our products meet evolving regulatory requirements while supporting business success. If you thrive in a fast-paced, global environment and have a passion for quality, leadership, and innovation, this is your opportunity to make a real difference at Claire’s.
Your Key Responsibilities:
- Lead with Excellence: Oversee Claire’s Global Quality Assurance (QA) function, ensuring all products meet safety, compliance, and quality standards in line with regulations.
- Stay Ahead of the Curve: Monitor and implement legal and regulatory changes across Europe and North America, proactively communicating updates to relevant teams.
- Team Leadership & Development: Inspire, mentor, and support a high-performing QA team, fostering a culture of excellence, accountability, and collaboration.
- Crisis & Risk Management: Act as the go-to expert in critical incidents, guiding the business through investigations and enforcement matters with composure.
- Cross-Functional Partnership: Work closely with Merchandising, Buying, and suppliers to identify and address potential compliance issues before products hit the market.
- Supplier & Testing Oversight: Assess, audit, and guide suppliers and test houses to uphold the highest standards, ensuring cost efficiency and optimal turnaround times.
- Training & Compliance Manuals: Educate internal teams and suppliers on regulatory requirements, while maintaining clear compliance guidelines and global standards.
- Strategic Decision-Making: Use data-driven insights to inform QA processes, balancing regulatory requirements with commercial considerations.
- Budget & Performance Management: Set goals, track progress, and manage the QA budget to optimize resources effectively.
What You’ll Bring:
Experience & Expertise
- Proven track record in global quality assurance, regulatory compliance, or product safety—ideally in a retail, manufacturing, enforcement authority, or test house setting.
- Strong knowledge of European and North American regulatory frameworks, including product labelling and testing requirements.
- Experience working with enforcement authorities, defending or prosecuting regulatory cases.
- A background in legal, compliance, chemistry, or a related technical discipline is highly desirable.
Skills & Attributes
- Leadership & Influence: You know how to inspire teams, build trust, and drive results in a fast-paced, evolving retail landscape.
- Sharp Business Acumen: You understand how to navigate compliance while supporting commercial success.
- Crisis Management: You stay calm under pressure, with experience handling product investigations and regulatory inquiries.
- Strong Communicator: Able to explain complex regulatory requirements in a clear, practical, and solution-oriented manner.
- Proactive & Agile: You’re a strategic thinker who thrives on solving challenges and improving processes.
- Fluent in an additional European language (French, Spanish, or German) is a plus.
Why Claire’s?
Claire’s is a brand loved by generations. We bring fun, fashion, and self-expression to people of all ages, and we’re committed to maintaining the highest quality and safety standards in everything we do. This role offers the opportunity to shape our global approach to quality assurance, work alongside senior leaders, and make a meaningful impact on a beloved brand.
Ready to lead quality excellence at Claire’s? Apply now and be part of our exciting journey!
Claire's is an equal opportunity employer committed to diversity, equity and inclusion and we encourage applications from members of all underrepresented groups, including those with disabilities. We will accommodate applicants' needs, upon request, throughout all stages of the recruitment process. Please inform us of the accommodation(s) that you may require.
