Executive Briefing Manager

Working at Atlassian
Atlassians can choose where they work - whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company.
To help our teams work together effectively, this role is fully remote, but requires you to be located in the Netherlands, Poland or the UK.
Atlassian is looking for an Executive Briefing Manager.
Your Future Team
The Executive Briefing team is a part of the Customer Engagement Team, which is focused on delivering high-touch customer programs that support our company's strategic goals. We work with partners across the company to support our Enterprise customers and develop/deepen strategic relationships with them.
As an Executive Briefing Manager at Atlassian, your role is:

• Partnering with the Account Team to plan and execute customized executive briefings that meet the objectives of the customer
• Delivering a consistent world-class experience to executive Enterprise customers who participate in executive briefings in person, virtually, or hybrid
• Participating in driving continuous improvement of the Executive Briefing Program to grow and scale the program to meet the needs of Enterprise customers
• Managing Executive & Senior Leadership Stakeholder to ensure executive briefings are supported by members of the Executive Operations team and other senior leaders
• Collecting voice of the customer feedback and ensuring that it is routed to the proper internal stakeholders for follow-up

What You'll Do

• Manage executive briefings for Atlassian's enterprise customers to inspire enterprise executives and decision-makers to accomplish goals, while providing an excellent customer experience in person, virtually or hybrid.
• Evaluate executive briefing funnel based on sales impact, revenue potential, level of attendees, and stage in the sales cycle.
• Partner with the Account Team to develop customized agendas, source and schedule discussion leaders, and lead prep and dry run calls.
• Collaborate with Account Teams to help understand the customer's needs. Ask probing questions regarding customer challenges and help steer appropriate talking points for each discussion leader.
• Build relationships with SMEs from product, marketing, and leadership to provide discussion leader support for executive briefings. Work with team members across the business to understand how programs, solutions, products, and priorities are evolving.
• Ensure logistical arrangements are made to support executive briefings (invitations, meeting space, catering and A/V as needed).
• Capture customer insights and action items throughout the briefing, delivering feedback to relevant team members.
• Conduct a retrospective on each briefing, gathering Account Team and customer feedback, identifying post-briefing opportunities, and reporting on conclusions and suggestions to improve the Executive Briefing Program.

Your Background

• Extensive project and briefing management experience
• Experience working with technical teams in customer success, professional services, or account management teams
• Expertise with virtual, live, and hybrid Executive Briefings
• Experience facilitating Executive Briefings
• Experience with BriefingSource
• Familiarity of Agile DevOps, ITSM and Work Management
• Capability in driving best practices and inspect and adapt programs for continuous improvement
• Hands-on experience with Atlassian products
• Experience with enterprise SaaS software sales and delivery

About Atlassian
At Atlassian, we're motivated by a common goal: to unleash the potential of every team. Our software products help teams all over the planet and our solutions are designed for all types of work. Team collaboration through our tools makes what may be impossible alone, possible together.
We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines.
To provide you the best experience, we can support with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team during your conversation with them.
To learn more about our culture and hiring process, visit go.atlassian.com/crh .