At EverCommerce [Nasdaq: EVCM], we are on a mission to digitally transform the service economy with tailored, end-to-end SaaS solutions that simplify and empower the lives of our 725,000+ customers. As a leading service commerce platform, our modern digital and mobile applications create predictable, informed, and convenient experiences between customers and their service professionals in the areas of Home & Field Services, Health Services, and Wellness industries.
We are building an extraordinary company and looking for talented, energetic, and motivated people to join our team. You can learn more about our Company, Culture and Values here: https://careers.evercommerce.com/us/en
Reporting to the Head of Payments, the Payments Project Manager is responsible for the structured delivery of discrete payments projects and initiatives across the EverHealth portfolio. You will receive project direction from Payments leadership, then own the execution: building workplans, managing timelines, coordinating cross-functional teams, and closing out projects with clear, documented outcomes. This role does not own payments strategy, program design, or customer journey architecture—it owns execution.
Responsibilities- Execute payments projects end-to-end—translate leadership-defined scope and objectives into detailed project plans and workback schedules, assign task ownership, manage dependencies, and drive initiatives to completion with clear deliverables and measurable outcomes
- Manage a portfolio of concurrent projects—including backbook campaigns, processor transitions, integration improvements, enablement rollouts, and workflow optimizations
- Maintain rigorous project tracking: own status reporting, milestone monitoring, risk and issue logs, and escalation paths; proactively surface blockers and solutions
- Lead cross-functional project teams across Payments, Customer Success, Implementation, Sales, Product, and Support establishing clear RACI, managing stakeholder expectations, and ensuring alignment at every phase of delivery
- Run structured project kick-offs, working sessions, and retrospectives; document decisions, action items, and lessons learned to improve future project delivery
- Support payments process improvement projects—document current-state workflows, surface gaps and inefficiencies to leadership, and project-manage the implementation of approved process changes across teams
- Project-manage the build-out and launch of payments enablement deliverables—coordinate contributors, manage timelines, and ensure on-schedule delivery of playbooks and internal guidance materials developed by subject matter experts
- Identify and escalate system gaps, tooling issues, and data problems impacting payments project delivery; support leadership in scoping remediation efforts once direction is set
- Track and report project outcomes against defined KPIs and milestones; surface post-project findings to leadership to inform future delivery planning
- Bachelor's degree in Business, Operations, Finance, or a related field; equivalent practical experience considered
- 2-5 years of experience: fintech, or SaaS operations experience strongly preferred
- Demonstrated track record of owning and delivering complex, cross-functional projects end-to-end on scope, on time, and with measurable outcomes
- Strong project management skills: project scoping, workplan development, milestone tracking, dependency management, risk and issue management, RACI definition, and stakeholder communication; PMP, PgMP, or equivalent certification a plus
- Experience with payments systems, platforms, processors, and onboarding/activation workflows
- Hands-on expertise with Salesforce (or similar CRM) and ability to identify system gaps and work with admins on solutions
- Proficiency with project management tooling (e.g., Asana, notion etc); ability to build and maintain workplans, dashboards, and status trackers that keep teams aligned
- Excellent attention to detail and documentation skills
- Strong written and verbal communication; ability to translate payments concepts into clear guidance for non-technical audiences
- Analytical mindset with comfort working with data and metrics
- Proven ability to build relationships and drive cross-functional results
- Payments, fintech, or SaaS background strongly preferred
Where:
The EverCommerce team is distributed globally, with teams in the U.S., Canada, the U.K., Jordan, New Zealand, and Australia. With a widely distributed team, we are used to working remotely across different time zones. This role can be based anywhere in the United States if you’re close to one of our offices, we can set you up in-office or you can work 100% remotely. Please note that you must be eligible to work without sponsorship to qualify for this position, and this role may require travel to our Corporate Headquarters in Denver, Colorado, or to other office locations around North America.
Benefits and Perks (JUST U.S.):
Flexibility to work where/how you want within your country of employment – in-office, remote, or hybrid
Continued investment in your professional development
Day 1 access to a robust health and wellness benefits package, including an annual wellness stipend.
401k with up to a 4% match and immediate vesting
Flexible and generous (FTO) time-off
Employee Stock Purchase Program
Compensation:
The target base compensation for this position is $70,000 to $85,000 USD per year in most US locations. Final offer amounts are determined by multiple factors including location, local market variances, and candidate experience and expertise, and may vary from the amounts listed above.
EverCommerce is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender identity, sexual orientation, age, marital status, veteran status, or disability status. We look forward to reviewing your credentials and getting to know more about your experience!
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