Enterprise Account Manager

Wavenet is a managed services provider specialising in cybersecurity, communications, and connectivity solutions that evolve alongside our customers' businesses—no matter what the future brings. Since our inception in 2000, we have been dedicated to keeping businesses connected. At Wavenet, we focus not only on immediate solutions but also on future needs. 

We continuously stay ahead of the technology curve, ensuring our customers can trust that we are committed to making their business future-ready. Your success is our success. We go above and beyond to deliver exceptional service quality and an unparalleled customer experience, becoming a true extension of your business. We are dedicated to fulfilling our promise to make your business thrive.

Join Us at Wavenet: Empowering Businesses Through Innovative Technology

At Wavenet, we believe in connecting businesses with the technology that drives success. From cybersecurity and connectivity to cloud solutions, communications, and contact center innovations, we are dedicated to fostering growth for our clients in a diverse and inclusive environment.

Position: Account Manager – Enterprise Clients

We are seeking a proactive and strategic Account Manager to cultivate and elevate relationships with our Enterprise clients. Your mission is to drive client retention, revenue growth, and profitability by becoming a trusted advisor, aligning Wavenets solutions with each client’s unique business objectives.

This isn’t just about sales; it’s about partnership. You will encourage clients to innovate, support their ESG (Environmental, Social, and Governance) goals, and position Wavenet as an integral part of their organisation.

Key Responsibilities

• Account Management: Oversee and expand a portfolio of Enterprise accounts, prioritising long-term retention and strategic growth.

• Relationship Building: Foster multi-level relationships within client organisations, including C-suite and senior leaders.

• Solutions Promotion: Advocate for Wavenets comprehensive solution portfolio, including:

  • Cyberguard
  • Intelligent Connectivity
  • Managed Services
  • Hybrid Cloud
  • Unified Communications
  • Contact Centre Solutions

• Team Leadership: Lead virtual account teams to ensure client success, collaborating with Service Management to meet service expectations.

• Accuracy in Operations: Maintain precise forecasts, CRM records, and ensure timely contract documentation and invoice processing.

• Strategic Planning: Develop and maintain Account Development Plans, Business Plans, and Win Plans, while applying qualification models to assess and advance opportunities.

What You Bring to the Team

Experience

• Proven track record in managing and growing client relationships through face-to-face interactions.
• Strong background in solution selling and outcome-based sales methodologies.
• Demonstrated success in negotiating and closing complex contracts.
• Familiarity with Wavenets solution areas or relevant technologies.
• A history of exceeding sales targets.

Skills

• Exceptional communication and presentation skills.
• Strong relationship-building and negotiation capabilities.
• A strategic thinker, able to articulate business value effectively.
• Proficient in leading virtual teams and managing cross-functional collaborations.
• Organised, adaptable, and resilient in high-pressure situations.

What Success Looks Like

• Achieving 100%+ of new business targets.
• Securing renewals and sustaining recurring revenue in alignment with retention plans.
• Expanding Wavenets solution footprint across all managed accounts.

We are committed to building a diverse and inclusive workforce. We welcome applicants from all backgrounds and experiences to apply and bring their unique perspectives to our team.
At Wavenet, we provide more than just a job; we create an exceptional environment with a broad range of benefits to support your success from day one. With us, you’ll receive a competitive starting annual leave allowance, private medical coverage, discounted health plans, an eye care scheme, and extensive health and wellbeing programs, all supported by our dedicated Wellbeing Team.
 

Here’s a closer look at what we offer:

• Office-Based Working: A collaborative approach with team support, requiring you to work in one of our offices. This role emphasises in-person teamwork and engagement at Wavenet.
• Annual Leave: Start your journey with 25 days of leave, increasing by one day each year up to 28 days—our way of expressing appreciation for your dedication.
• Health & Wellbeing: Your wellbeing is our priority. Benefit from private medical coverage, discounted health plans, virtual GP access, an eye care scheme, and a comprehensive employee assistance program, all facilitated by our Wellbeing Team.
• Wavenet Academy: We are excited to announce the launch of Wavenet Academy, our new user-friendly Learning Management System (LMS). This platform is designed to enhance learning, training, and personal development initiatives across our organisation.
   

Ready to join the UK’s largest managed service provider? Apply today or contact our friendly Talent Acquisition Team for more information.