Engagement & Customer Support Engineer

Grow with us
About this opportunity:
We're looking for an enthusiastic Engagement & Customer Support Engineer to join our international team and own end-to-end customer engagements across the EEA with opportunities to support customers worldwide. In this role you'll ensure that releases from development are delivered with exceptional quality, and you'll take responsibility for the full product lifecycle after release. If you enjoy working at the intersection of customers, engineering and product, and want to grow your skills with modern technologies such as Big Data and AI, this is an exciting opportunity.
What you will do:

• Act as the primary customer-facing engineer for engagements in the EEA region and support global customers as needed.
• Ensure smooth handover and delivery of product releases from development to customers; validate and maintain release quality.
• Own post-release product lifecycle tasks: deployment, configuration, upgrades, monitoring, incident management, and sustained operations.
• Troubleshoot and resolve technical customer issues; perform root cause analysis and drive fixes with development teams.
• Manage customer expectations, provide timely updates, and escalate complex issues appropriately.
• Participate in deployment and integration activities across different cloud environments and on-prem setups.
• Contribute to runbooks, knowledge base articles, and internal process improvements to reduce repeat incidents and speed up onboarding.
• Collaborate closely with product management, development, QA, and sales to improve product quality and customer experience.
• Support and lead smaller projects and, over time, take full ownership of engagement projects and more complex cases.

The skills you bring:

• Solid working knowledge of Linux.
• Hands-on experience with Kubernetes.
• Familiarity with one or more cloud environments (public or private).
• Strong networking fundamentals (TCP/IP, routing, load balancing).
• Excellent problem-solving and solution-focus mindset.
• Ability and willingness to learn new technologies and techniques quickly.
• Comfortable working under pressure and available for occasional weekend/night support.
• Strong communication skills and ability to work effectively with international, cross-functional teams.

What we offer
Salary package:

• Cafeteria fringe benefits (gross 840,000 HUF/year)
• Annual bonus
• Life-event related benefits (e.g., childbirth)

Other benefits:

• Employee Assistance Program
• Life and accident insurance
• Wellbeing initiatives
• Company share purchase plan
• Referral bonus
• All You Can Move partner

Learning & development:

• Internal and external learning programs
• Access to technical workshops and conferences
• Language courses

Facilities:

• Hybrid work model according to the Home Office Policy
• Modern office in the 11th district
• Laptop and mobile phone
• Free underground garage parking
• Bike storage, showers, and lockers

Why join Ericsson?At Ericsson, you'll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what's possible. To build solutions never seen before to some of the world's toughest problems. You'll be challenged, but you won't be alone. You'll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.
What happens once you apply? Click Here to find all you need to know about what our typical hiring process looks like.Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more.
Primary country and city: Hungary (HU) || Budapest
Req ID: 782392