Employment Plus Operations Manager

Employment Plus Operations Manager

About the Opportunity

We’re growing our new Employment Plus consultancy team and are looking for a proactive and highly organised Operations Manager to play a key role in its success.

This is an exciting opportunity to step into a visible and impactful position, where you’ll shape how the team operates day-to-day, ensuring client work runs smoothly, processes are efficient, and commercial objectives are achieved.

Working closely with the Partner who heads up Employment Plus, you’ll act as the operational backbone of the practice, bringing structure, insight and continuous improvement to everything we do.

Please note: This role can be based in any UK office but requires regular (weekly) travel to our Manchester office.

About Employment Plus

Employment Plus is a specialist consultancy that encompasses all our services ‘beyond Employment Law’.

We work closely with our employment law colleagues, combining legal insight with practical and people focused solutions, supporting organisations of all sizes.  Whether our clients are creating and maintaining inclusive environments at a time when society feels increasingly divided, or filling skills gaps and encouraging generational diversity in challenging economic contexts, working life has never been more complex.  Our team encompasses all aspects of employment-related consultancy; from legal and HR training, HR consultancy,  investigations, mediations and coaching and ED&I upskilling and audits. 

What You’ll Be Doing

You’ll be at the heart of the team, making sure everything runs seamlessly - from managing workflows to supporting client delivery and driving operational improvements.

Leading Day-to-Day Operations

• Oversee the smooth running of the Employment Plus team 
• Acting as the lead contact for our self-employed Employment Plus Consultants 
• Balance workloads and ensure resources are used effectively
• Keep client projects on track and delivered to agreed timelines
• Proactively identify and resolve challenges or bottlenecks
• Continuously improve processes to enhance efficiency and performance
• Take ownership of triaging the investigations stream

Supporting Client Delivery & Contracts

• Oversee client contracts, renewals and key commitments
• Manage external consultant onboarding and contracts
• Ensure documentation is accurate, current and compliant
• Track key milestones and support high-quality client service delivery

Driving Financial Performance

• Ensure invoicing is accurate, timely and well-managed
• Monitor WIP, revenue and billing performance
• Work closely with Finance to resolve queries and improve cash collection
• Provide clear, insightful reporting to support decision-making

Contributing to Business Growth

• Partner with Business Development teams to identify cross-selling opportunities
• Help maintain a strong pipeline and re-engage dormant clients
• Support proposals, sales discussions and BD initiatives
• Develop and organise compelling business development materials

Supporting and Developing the Team

• Help the team stay focused, organised and aligned on priorities
• Support recruitment, onboarding and training activities
• Contribute to performance and development conversations
• Foster a collaborative, positive and high-performing culture

Ensuring Compliance and Continuous Improvement

• Ensure operations meet firm policies and regulatory standards
• Identify and manage risks, escalating where needed
• Conduct IR35 reviews for external consultants
• Lead on improving systems, processes and ways of working
• Support implementation of new tools and technologies

Project Work

• Take the lead on ad-hoc operational or business improvement projects

What We’re Looking For

Essential Experience

• Experience in an operations, practice management, project or business management role
• Proven ability to manage multiple priorities in a fast-paced environment
• Strong organisational skills with excellent attention to detail
• Commercial awareness, including financial processes and performance tracking
• Confident stakeholder management and communication skills
• Experience in a law firm, consultancy or professional services environment
• Strong IT skills, including Microsoft Office and practice management systems

Desirable

• Experience with client contracts and invoicing processes
• Line management or team leadership experience
• Track record of improving processes or driving operational change

What Success Looks Like

In this role, you’ll make a real impact by:

• Ensuring client work is consistently delivered on time
• Keeping contracts and billing well-managed and up to date
• Improving team efficiency and utilisation
• Reducing aged debt and strengthening financial performance
• Enhancing client satisfaction and long-term relationships
• Delivering meaningful operational improvements

Awards & Recognition

Pinsent Masons has more Tier 1 rankings in The Legal 500 UK than any other firm and is recognised as one of Europe’s most innovative law firms by the Financial Times.
Details: www.pinsentmasons.com/accolades

How to Apply

Please apply via our recruitment portal.

For further details, contact:

Steffy Lam — Lateral Recruitment Advisor
📧 [email protected]
🔗 https://www.linkedin.com/in/steffy-lam-715241238/

Diversity & Inclusion

We are committed to creating an inclusive workplace where everyone feels valued and can thrive. We welcome applications from all suitably qualified candidates.

#LI-LRSL 

At Pinsent Masons we value diversity and inclusion. We are committed to creating a better workplace where all our talent can succeed and feel like they belong. We want to attract, retain and develop people at all levels and encourage applications from all suitably qualified candidates whatever your ethnicity, religion, age, physical or mental disability/ long term condition, sexual orientation, gender identity or expression or any other characteristics protected by local law in the jurisdictions in which we operate.