Ecommerce Manager - CPG | THG Ingenuity

About THG Ingenuity

THG Ingenuity is a fully integrated digital commerce ecosystem, designed to power brands without limits. Our global end to-end tech platform is comprised of three products: THG Commerce, THG Studios, THG Fulfilment. 

Each represents a single, unified solution, overcoming challenges and taking brands direct-to-consumer. Our client portfolio includes globally recognised brands such as Coca-Cola, Nestle, Elemis, Homebase, and Proctor & Gamble. 

Click here to learn more about life at THG.

Why be an Ecommerce Manager at THG Ingenuity?

The eCommerce Manager role is an exciting opportunity for an ambitious individual that can bring fresh and innovative thinking to Ingenuity and play a key part in driving the account forward on its momentous journey. The unique brand and growing account brings lots of opportunity for development, trading success and diverse opportunity. We currently host multiple sites for the client & are onboarding further accounts in the new year. This growth calls for great responsibility and the management of trading teams to maintain momentum, unlock new accounts and drive success.

As an Ecommerce Manager, you'll:

• Identify new and innovative ways to drive traffic to the Client website as well as developing and improving traffic from existing channels.
• Monitoring key site metrics including GP, Conversion Rate, Bounce Rate, AOV, Exit Rates, Traffic (new and returning) etc.
• Use initiatives to drive brand awareness through campaigns, digital marketing channels and influencers.
• Use analytics and our in-house reporting platform to gain a strong understanding of the customer journey to optimise sales, measure performance & define strategy
• Be the key point of contact for Ingenuity Customers for all site performance issues. Effectively communicating insight, challenges and opportunities on site performance.
• Managing customer requests and effectively prioritising to maximise both site revenue and customer sentiment.
• Deliver on targets and budgets through campaign activations to ensure KPI's are achieved.
• Ensuring the websites are kept up-to-date with; correct offers, correct gift offers, updated banners, new in products/brands, regularly updated category pages.
• Monitoring conversion of key landing pages to improve where necessary.
• Work in synergy with the rest of the THG team to identify new growth opportunities and ways in which to improve our brand reputation and presence & drive new customer acquisition at the lowest cost possible.
• Deliver best in class customer experience partnering closely with brand and customer service teams to brief and build engaging product pages that provide the customer with relevant information, advice and conversion opportunity.
• Competitor product and pricing analysis - to ensure we are price competitive and market leaders in the industry.
• Relaying client needs and requests; balancing expectations both internally and externally.
• Organising launch dates, site navigation amendments, studio outputs & reporting mechanisms for upcoming projects and development implementations.

What Skills & Experience Do I Need For This Role?  

• Commercially astute, ambitious and driven; hungry for success and responsibility.
• Experience of managing budgets, trading calendars, sales forecasts and marketing channel traffic overviews.
• Manages their time efficiently, enjoys problem solving and finding effective yet scalable solutions
• Experience of working in a fast-paced e-commerce environment; online retailing knowledge preferable.
• Strong communication skills; has worked exceptionally as part of a wider team and has experience in managing others.
• Has client-facing experience or similar; working with third party/external partners
• Entrepreneurial thinkers are welcome - those able to think outside the box best suited to a true 'start-up', agile environment with responsibility for key decision making.

What's In It For Me?

Career Development 

• Access bespoke development programmes that have been designed and developed by our in-house L&D team. 
• Continued development through our upskilling programme that is delivered in partnership with an industry-leading training provider. 

Enhanced Leave 

• 25 days annual leave plus bank holidays. 
• Don’t want to work on your birthday? We don’t either! Enjoy your day off on us! 
• Enhanced maternity and paternity pay, depending on length of service.  
• Up to 10 days compassionate leave. 
• Buy back up to 3 days each year. 
• Unlock 2 days volunteer leave after 12-months. 

Wellbeing Support 

• Access face-to-face and virtual appointments with our in-house GP. 
• Access our in-house CBT therapist. 
• Access our 247 Employee Assistance Programme (EAP) which is provided by Bupa.  
• State-of-the-art on-site gym. 
• Access to our on-site physio. 

Other Perks 

• Save up to 12% on the cost of personal tech through our salary sacrifice scheme. 
• Subsidised bus pass from Manchester City Centre to our ICON office.  
• Up to 50% staff discount on THG brands. 
• On-site staff shop. 
• Access to on-site barber. 
• Know someone who would be perfect for THG? Refer them and get up to £1000 when they pass their probation. 
• Anniversary gifts when you hit 5 and 10 years of service. 

Equal opportunities/commitment to diversity and inclusion 

THG is committed to creating a diverse & inclusive environment and hence welcomes applications from all sections of the community.  

Please reach out to us if you require any accommodation during the application process without needing to disclose your disability or condition—simply specify your needs. If you're unsure about what accommodations to request, we can assist you in exploring the available options.