Dynamics 365 Associate

We are looking for a Dynamics 365 Associate to take ownership of support requests and see these through to resolution, ensuring the end user is kept informed and updated throughout to contribute to the success of CBS and deliver great service to CBS employees and our customers.

Assist the Dynamics 365 Lead in requirements gathering, design, implementation and adoption of solutions for the Dynamics 365 platform and related Power Platform components.

Work closely with other teams in Operations and Software Services to ensure the use of best practice approaches and that development decisions are aligned to our system and data strategies.

Our department identifies business needs and solutions, manages technology infrastructure and support, customises and integrates Dynamics 365 to optimise processes, and enhances digital experiences through design and research. Together, we ensure that the organisation’s systems and services are efficient, effective, and user-friendly.

The salary banding for this role is £27,000 - £32,000 per annum. The working hours are 35 hours per week, from Monday to Friday on a hybrid working pattern with the option to work from home 4 days per week following successful probation.

About Us

At Car Benefit Solutions, we specialise in providing Employee Car Ownership Schemes and other customised car schemes, such as salary sacrifice. With support from leading motor manufacturers and managed by our dedicated team at CBS, our schemes are thoughtfully designed to bring benefits to both employers and employees.
We have a strong reputation in the Automotive and Corporate sectors. We are proudly recognised as a 3-star World Class best company to work for, ranked 3rd in the Business Services sector. Additionally, we are among the top 25 employers in the Northwest region. Our Gold status further exemplifies our commitment to our people as Investors in People and We Invest in Wellbeing.

• Serve as the first point of contact for Dynamics 365 business applications and related Power Platform components.
• Take ownership of support and feature requests from investigation to resolution, involving end users to during planning and testing and incorporate any feedback.
• Support the D365 Lead with the development and implementation of changes to the Dynamics 365 modules utilised by CBS, including Sales, Customer Service and Marketing.
• Keep system documentation and video guides up-to-date following changes and provide training to end-users within the business.
• Perform system maintenance tasks and identify opportunities for continuous improvement and expansion of Dynamics 365 and the Power Platform.
• Apply security best practice and future-proof configurations, along with thorough testing, to ensure a highly reliable and robust technological estate.
• Ensure adoption and productivity benefits are realised across the business through collaboration with key stakeholders.
• Work closely with other technology teams to shape our digital landscape and the use of fit-for-purpose applications to maximise the benefit to the organisation.

Qualifications

Desirable

• Microsoft Dynamics 365 certification (specifically in Sales, Customer Service or Marketing/Customer Insights at a minimum of Associate level)
• Microsoft Power Platform certification
• Degree in a relevant subject

Skills, Knowledge & Attributes

Essential

• Awareness of Dynamics 365 security and user administration configurations.
• An understanding of Dynamics 365 end-to-end development and maintenance. Confident in design, testing, and delivery of training for scalable solutions.
• Basic knowledge of edge technologies commonly implemented alongside Dynamics 365 such as: Power Apps, Power Automate, Power BI, Logic Apps, Power Pages and Copilot Studio (Power Virtual Agents).
• Awareness of Modern Workplace capabilities and features (SharePoint, Teams).
• Appreciation of CBS Core Values and the ability to apply them in work practices.
• Strong problem-solving and business analysis skills, including identification of inefficiencies and proposing process improvements.
• Excellent interpersonal skills to work collaboratively within a small team and across all areas of the business.
• Excellent written & verbal communication skills with particular focus on being able to present technical information to a non-technical audience.
• Excellent time management skills, with the ability to work autonomously and prioritise based on the business needs.
• Passion for both formal and self-guided learning and development

Desirable

• Experience with customisation & configuration of Dynamics 365 Sales, Marketing and/or Customer Service.
• Experience with customisation & configuration of other Dynamics 365 apps, such as Omni-channel, Business Central and/or Finance and Operations.

Please note as part of our pre-employment checks, all successful applicants must undergo a basic DBS check prior to starting employment.