Digital Support Specialist

Job Description:

Digital Support Specialist

Bupa Place (Salford Quays, M50 3SP)

Hybrid Working (will include some days in the office)

Full time, Permanent

Salary £23,973 per annum

Working hours between 8am and 8pm with 1 in 4 Weekends

Advert closes Friday 1st November 2024

We make health happen

Working in our UK support functions you’ll play a key part in helping our customer facing colleagues deliver exceptional standards of customer service and patient care. No matter your role, you’ll have an opportunity to do work that matters. Making a difference to the lives of our customers each and every day.

How you’ll help us make health happen

This role will be part our growing Digital Support functions and is a key part to our digital transformation. You will be supporting our customers with our digital platforms, assisting them with login problems, access issues and the like.

This role will be predominately telephone based however will also involve communicating with our customers via email and webchat.

• Provide additional support for any other onboarding issues customers are having

• Fully investigate and resolve where possible complaints from customers

• Ensure appropriate records of customer interactions are created and maintained on Bupa systems

• Educate customers on how to use their digital insurance technology and the functionality.

Key Skills / Qualifications needed for this role:

• Good computer literacy and a passion for digital services is essential for this role

• Excellent customer service skills

• Ability to tailor your approach to each customer through effective conversation and listening skills.

• Time management skills and the ability to work quickly and accurately.

• Strong team player

• Ability to work in target driven environment and achieve personal targets on a monthly basis

Benefits

Our benefits are designed to make health happen for our people. Viva is our global wellbeing programme and includes all aspects of our health – from mental and physical, to financial, social and environmental wellbeing. We support flexible working and have a range of family friendly benefits.

Joining Bupa in this role you will receive the following benefits and more:

• 25 days holiday, increasing through length of service, with option to buy or sell

• Bupa health insurance as a benefit in kind

• An enhanced pension plan and life insurance

• Onsite gyms or local discounts where no onsite gym available

• Various other benefits and online discounts

At Bupa we adhere to a structured framework when awarding any changes to salary. We believe this creates a fair and consistent approach for all colleagues looking to grow or change role. For more guidance please click HERE.

Before you apply for a vacancy, please ensure your job history on your workday profile is up to date with all your career history and achievements. This will mean the Recruitment team have all the relevant information they need to review your application.

Please be aware that if you’re successful in securing this role there may be changes to your notice period and other terms and conditions, your recruiter will be able to advise what this means for you during your application.

Why Bupa?

We’re a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose – helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do.

We encourage all of our people to “Be you at Bupa”, we champion diversity, and we understand the importance of our people representing the communities and customers we serve. That’s why we especially encourage applications from people with diverse backgrounds and experiences.

Bupa is a Level 2 Disability Confident Employer. This means we aim to offer an interview/assessment to every disabled applicant who meets the minimum criteria for the role. We’ll make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them.

If you require information regarding this role in an alternative format, please email: careers@bupa.com

Time Type:

Full time

Job Area:

Call Centre

Locations:

Bupa Place