Digital Logistics Administrator

At AQA, we’re committed to advancing education and we’re committed to our people. As the largest provider of academic qualifications in the UK, we mark over 10 million exam papers each year and it’s our people who make this happen.

Administrator – Digital Logistics Team
Fixed Term Contracts until October or December
Manchester: £24,300 - £26,500
Hybrid Working – This role is predominantly office based during the summer

Are you an experienced administrator with the desire to run processes, dip your toe into leading people and to progress in your career?

Are you a strong organiser with keen attention to detail who enjoys working with and supporting others?

Are you experienced in Microsoft Office, online file sharing and media files?

Fifty percent of our recruitment is offered internally only which means that this Digital Logistics Administrator job could be your next job and the one after that.

The summer is a busy period for an exam board. You will be joining a strong team of 10 people within Digital Logistics. In the peak season, the team becomes over 100 people and you will have the opportunity to lead a team of up to 20 temporary staff. There are lots of different projects for you to get involved in and this could be a good stepping stone to gaining the right experience to become a permanent team leader or a process delivery lead across the business. This role will work in a smart hybrid manner, which means attending the office as business dictates. As this role is covering peak exam period, it is likely that you will need to be present in the office often to support the delivery.

Your team support with the logistics of digital and physical materials, providing excellent customer service to internal/external customers and stakeholders. 

What’s in it for me?
You will have a basic of  25 days annual leave per year (pro rata for the length of this contract), with Bank Holidays on top and a working week of 35 hours. There is a good pension; you can contribute up to 7% and we will put in 11.5% giving 18.5% towards your pension. The office space is newly refurbished with a variety of workspaces, an onsite gym and yoga room, a games room and an onsite discounted café. 

What do I need to be successful?

• Good written communication skills with attention to detail and accuracy

• A good understanding of Microsoft Office including Outlook, Word and Excel

• Self-motivated and willing to learn

• Results focused: must be able to work at pace in a fast-paced environment whilst maintaining high levels of accuracy

• Have a commitment to ‘work and learn together’: build strong working relationships and own knowledge and learning to facilitate confident and timely administrative support

• Experience in a customer service/facing role is desirable as you will be working with a large team and supporting internal and external stakeholders

• Experience in a team leader role is beneficial but not essential.  A desire to support in the leadership of others is equally valued.

How do I apply?
Upload your most recent CV and cover letter explaining why you are the best person for the job.
In your cover letter, please state your contract length preference eg
"I would like to be considered for the contract ending in October/December/either" (delete as appropriate)

Interviews will be in the Manchester office (M15 6EX) and are planned for the week beginning 24 February
We reserve the right to close the advert early should we find the right person so apply today.
 AQA is an equal opportunities employer and welcomes applications from all sections of the community regardless of gender identity or expression, sexual orientation, religion, ethnicity, age, neurodiversity, disability status, citizenship, or any other aspect which makes people unique. 
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Full Job Description

Summary

To support the team with the production and distribution of digital and physical materials, providing excellent customer service to internal/external customers and stakeholders. To enable departmental process delivery in a timely and cost effective manner, whilst ensuring quality is maintained.Key result areas:
Outcomes:
Customer (external or internal)
Build exceptional relationships with our internal and external customers; provide excellent customer service.
Be flexible and responsive; take control of dealing with customers – agree actions and ensure these are followed through.
Product and internal processes
Support the completion of key activities that are identified in the department plan.
Ensures AQA is safe and legally compliant by applying AQA’s policies and other legislative requirements including but not limited to HSE, Equal Opportunities and ISMS.
People and culture
Approach duties with a high degree of professionalism so that customers have a great experience of working with P&L at every opportunity.
Consistently demonstrate the values and behaviours we wish AQA to be famous for.
Be the professional representative of AQA’s brand to our customers via our numerous communication channels.
Drive personal performance, to achieve personal and organisation goals.
Cash (finances)
Supervise groups of temporary staff during peak periods, ensuring productivity targets are being met and monitored and provide regular feedback to line managers about where improvements can be made.
Keep waste to a minimum and look for opportunities to reduce costs without compromising on our agreed service to customers and stakeholders.
Technology
Contribute to operational technology projects as needed, to meet strategic objectives.
Key internal relationships:
Orders, Data Control and Results team
Preparation and Marking team
Resource Management team
Key external relationships:
Associates
DRS
Parcelforce
Schools and colleges
Key performance indicators:
Build exceptional relationships with our internal and external customers
Proactive with the ability to adapt to deliver the highest levels of customer situations and maintains high levels of empathy and professionalism
Escalate potential issues in a timely manner
Knowledge
P - Understanding of relevant supply chain/end to end process best practice
P - Broad understanding of the political, educational and business context within which AQA works
A/I - Good working knowledge and understanding of systems and procedures used within a logistics environment
Qualification
A - Educated to degree level or experience in a similar role
Skills
A/I - Organise and supervise groups of staff
A/I - Implement change positively
P - Work flexibly as part of a team and to use own initiatives to meet objectives
I - Track record in contributing to and delivering departmental plans and targets
A - Great IT skills; accurate and proficient user of MS Office and database systems
P - Good attention to detail who communicates effectively, verbally and in writing
A - Supervises the work of others effectively
Behaviours
I/P - Communication
I/P - Flexibility
I/P - Customer focused
I/P - Personal contribution
I/P - Continuous excellence
Experience
A/I - Experience of working within a logistics environment
A - Experience of supervising staff
P - Experience of supporting the delivery of new processes or new technologies
A - Experience of delivering to multiple deadlines
I - Experience of working under pressure to deliver quality outcomes
Assessment key (criteria to be assessed at the selection stage)
A – application (it is essential to provide evidence on application for shortlisting purposes)
I - interview
T – test (or work sample)
P – probation