Development and Training Coordinator

At AQA, we’re committed to advancing education and we’re committed to our people. As the largest provider of academic qualifications in the UK, we mark over 10 million exam papers each year and it’s our people who make this happen.

Development and Training Coordinator 
Permanent
Manchester: £24,600 - £26,300
Hybrid Working

Celebrating Every Success. 
AQA are widely known for our GCSE and A Level Qualifications. We also offer the Unit Award Scheme (UAS) which is all about celebrating every success and has been inspiring students and building learner confidence since 1984. The scheme is designed with progress in mind to help students flourish and re-engage with their learning journey.

The Development and Training Coordinator with the UAS Team is a new role, so this is a great opportunity to shape and develop it within the team. You will be supporting with the key information documentation, customer communications, promotional materials, ensuring the website content is relevant and topical and up to date. You will be supporting the team to train the users of the Unit Award Scheme, and using their feedback for process improvements and product development.

What’s in it for me?

• Working with a creative and enthusiastic team who really believe in the Unit Award Scheme principles of enabling all learners to achieve success, grow and develop

• A supportive environment where you really do learn something new every day

• A company who focus on health and wellbeing  by enabling access to Private Medical Insurance and a Health Care Cash Reward Plan, Life Assurance and an employee assistance program

• A company who invest in your future with a really strong pension offer (up to 11.5% employer contributions)

• 25 days annual leave in your first year, increasing with service, with bank holidays and extra closure days at Christmas on top

What will I need to succeed?

• To be self-starter who can develop in the role.  

• To be a driven individual with an energetic and enthusiastic can do approach who can thrive in a fast paced environment and manage a varied workload with many conflicting priorities

• To be able to step up and deliver at pace and with accuracy

• Excellent written and verbal communication skills working with great attention to detail

• The ability to work well in a team and work collaboratively with a range of internal and external stakeholders

• To be able to put forward ideas and also challenge where appropriate. 

• To support developments with a continuous improvement mindset, whilst always putting the customer at the forefront of decisions. 

How do I apply?
Please upload your most recent CV with a cover letter detailing your skills and experience for this role.
Applications will close at 23:59 on Wednesday 19 February 2025
Interviews will be over 2 stages in the weeks beginning 3 and 10 March 2025
Every application will receive a response.

AQA is an equal opportunities employer and welcomes applications from all sections of the community regardless of gender identity or expression, sexual orientation, religion, ethnicity, age, neurodiversity, disability status, citizenship, or any other aspect which makes people unique. 
#CRE23
 

Recruitment Agencies

We have a preferred supplier list (PSL) in place.

Unsolicited CVs will be treated as a gift. We will not be subject to or liable under your terms and conditions for agency fees.

Full Job Description

Summary

Purpose:
Responsible for supporting all aspects of UAS customer training, both new and existing, including planning, development, delivery and evaluation. Liase with Customer Innovations and Training manager to develop and implement UAS innovations to enhance the customer experience and drive increased customer satisfaction rates. Assist in the creation of guidance information and promotional materials that will contribute to the achievement of the department’s acquisition, retention and growth objectives; and ensuring the UAS webpages are regularly updated with relevant and accurate information. Support with UAS registrations of new centres and the validation of new units.Landscape: 
UAS is expanding its operational and customer base in line with a 5-year investment programme.  Greater external awareness and visibility of UAS is leading to wider and more varied usage of the Scheme across increasingly diverse and varied educational sectors.  This is leading to greater opportunities to develop the Scheme, creating bespoke support, including tailored training sessions and suites of units.
The UAS team works directly with customers, providing expert support and guidance to all new and existing customers, so they can gain maximum use of UAS.  The Customer Innovations and Training Manager works closely with all colleagues in UAS to provide expert guidance and advice to customers and to support the acquisition, retention and growth objectives.  UAS works with teams across Customer and Product, in particular Sales, Marketing and Events.  
Activities:
Support the delivery of the UAS innovation strategies to enhance the UAS customer experience and drive customer retention and growth.
Collaborate with cross-functional teams to assist in the development and implementation of new and existing solutions. Contribute to the upkeep of UAS customer-centric initiatives, products and services, innovations and improvements, such as LMS, CMS.
Create reports on customer satisfaction metrics to identify areas for improvement and innovation.
Support the creation of comprehensive training materials and supporting guidance documents for in person and online workshops, ensuring they fully support and train customers to operate the UAS in their centres effectively.
Support Managers to deliver of all training sessions from pre-preparation through delivery to post event activities.
Liaise with Inset Online to facilitate at least three monthly training sessions, collecting customer feedback for continuous improvement purposes; and ensure costs are up-to-date, monitored and accurately reflected in UAS annual forecasts.
Facilitate the delivery of bespoke training workshops, either in person or online, for specific education sectors or large muti-site organisations, eg MATs.
Support the development and participate in appropriate activities to raise awareness of UAS both internally and externally, such as providing information and updates via the Hub, running internal information sessions, conducting webinars for external stakeholders and attending conferences/exhibitions.
Liaise with CTE and Marketing colleagues to ensure all UAS events are appropriately resourced with relevant marketing collateral, informative materials and suitable merchandise; and work with the Web team to maintain the UAS webpages so that they are informative, accurate and up-to-date, attracting a wide range of educational sectors and customers, whilst supporting existing centres to find appropriate suites of units from within the library.
Support the administration of ROPA, DPIAs, BCP and risk logs to maintain and keep these documents up-to-date, as well as participate in internal and external audits and process reviews as required.
Support the day to day running of UAS processes and procedures, including resolving systems issues that have been escalated to the team by identifying and liaising with the most appropriate internal and/or external stakeholders to find a resolution.
Support the registrations, unit validation and enquiry processes, when required, to ensure UAS customer SLAs are maintained, processes are conducted correctly, and quality is upheld.
Act as a role model, demonstrating the appropriate AQA values and behaviours, eg a collaborative, team player, giving constructive feedback, developing and managing self, in order to deliver an excellent customer experience.
To be successful in this role, you will need to know how to:
Put customers front and centre every time going the extra mile to meet their needs.   
Be results focused with a ‘step up’ mindset to be able deliver at pace and with accuracy.
Drive innovations with a continuous improvement mindset, using problem solving and analytical techniques.
Create training materials and deliver workshops that are engaging and easy to follow using state of the art software.
Use the available range of digital tools for communication, content creation and information processing in order to work effectively and efficiently.
Maintain digital skills to meet business needs, including all systems used by UAS, eg CRM, Quartz, AccessPlanit.
General
1. To comply with all AQA’s policies and other legislative requirements, including but not limited to HSE, Equal Opportunities and ISMS.
2. Where business needs change, to undertake other responsibilities which are of a commensurate level outside the terms of this role profile.