Data Resilience Manager

Job title: Data Resilience Manager  

Location:  Edinburgh, Bristol or Manchester  – hybrid working two days per week in the office & rest from home 

Salary & Benefits: £65,385pa to £80,000pa (experience dependent), plus annual personal bonus, 15% employer pension contribution, flexible benefits package, private medical insurance, 30 days holiday plus bank holidays. 

Flexibility Works: We’re extremely flexible employers, offering a range of options to suit your lifestyle including flexible hours, flex-summer holidays, flex-bank holidays, great parental support and a real focus on finding work-life balance! 

About us

We’re the Chief Data & Analytics Office (CDAO) within Lloyds Banking Group! The mission of Group Chief Data and Analytics Office is to promote, embed and commercialise Data and Analytics practice and culture across Lloyds Banking Group.  The Data Resilience team is a new chapter within the Chief Data and Analytics Office. It has the responsibility to define and embed new Strategies, Operating Models and Control Frameworks to protect the Banks critical data services that our customers, colleagues and the market rely upon. 
 

Background 

The aim of the team is to protect our customers, colleagues & markets by ensuring we comply with the spirit of the regulatory requirements for operational resilience established by the Bank of England, FCA and PRA.  The Data Resilience team have 3 main objectives: 

• Setting up a Data Pillar: identify & define critical data assets supporting critical business processes. Finding innovative and pioneering solutions to deliver Data Pillar in ServiceNow – perhaps first in the industry. 

• Assess level of resilience around those assets.  

• Key part of the assignment is to define/design/test and implement tooling requirements around this. 

The Data Resilience team are managing the E2E delivery of Data Resilience & Data Pillar Set-up, from requirements gathering, definition, user stories, ServiceNow platform, agree solutions, do the build, testing, implementation to go live. 
 

About the Role 

As part of the Programme, we are improving and developing the Bank’s Operational resilience capability around our Important Business Services in line with published FCA and PRA regulation. In the Data workstream we are developing our ServiceNow and Tooling capability to stand-up a new Data Pillar alongside our existing Technology, People, Property and Supply Chain Pillars. This will enable the Bank to understand, map its critical data assets and assess data resilience across our businesses.  You’ll focus on what is required to make data resilient, how the data flows, where is stored, and how do we make the processes surrounding it resilient. 

This role is looking at business services, applications, assets. You’ll need to understand asset classes and have a technical mindset.  

The role looks at how the data flow and how resilient it is, which includes understanding the elements around it, like messaging queues, batches, databases, external connections and the controls dimensions for integrity, availability and protection. This is not a Data Governance or data quality management role. 

Key Responsibilities: 

• You’ll look at how data flows from source to destination across the technology landscape and what can be done to ensure there is no data loss, data corruption, ransomware/malware attacks and the data can be recovered within the impact tolerance of Important Business Services. 

• You’ll support the establishment of controls and assessment frameworks that identify data vulnerabilities across a complex data and technical landscape (e.g., on premise, 3rd party, middleware, databases, 3rd party applications, messaging queues, data feeds, data connections, APIs, batches, and cloud environments). 

• You’ll support the embedding of data assessments engaging a large and diverse stakeholder group including target operating model design, data resilience MI design, data resilience RCSA design, changes to operational resilience, data security, technology, and data policies to embed the standards governing data resilience. 

• You’ll analyse outcomes of data resilience annual assessments and identify vulnerabilities from data perspective across availability, integrity, and security of data. 

• You’ll support creation of data lineage using Ins-Pi and ServiceNow outlining the applications required for each step of the journey, upstream and downstream applications, how data moves in transit or held at rest across the technology landscape.  

• You’ll present findings at senior Governance forums and help drive/shape the execution plan to remediate vulnerabilities next year. 

About you 

• Prior experience working within a role where you have been responsible for identifying data resiliency issues on middleware components e.g. batches, messaging queues, third party data connections, encryption, data recovery & backup, data vaulting, data integrity, and cloud technologies. 

• Financial Services experience and exposure to understanding some but not all; payments, cards, pensions, insurance, markets, trade & settlement, logon customer journeys. 

• Technical knowledge of FCA, PRA, EBA guidelines on operational resilience.  

• Experience in managing risks and controls. 

• Desirable (but please apply if you don’t have them!) Exposure to either Ins-pi Designer or Ardoq for drawing data lineage. 

• Experience in batches, messaging queues, third party data connections, encryption, data recovery & backup, data vaulting, data integrity and cloud technologies is essential.  

• Strong experience in Disaster Recovery, back-up and restore, cyber threats and monitoring, data encryption domains. 

About working for us

We want our people to feel that they belong and can be their best, regardless of background, identity or culture.  We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative.  We’re disability confident. So, if you’d like reasonable adjustments to be made to our recruitment processes, just let us know.