About the role
As a mid-level CX/UX Designer in the UK UX team at Wolters Kluwer Tax & Accounting, you will play an important role within a cross-functional product team, designing intuitive, scalable digital experiences for professional users operating in a regulated, information-intensive environment.
You will be responsible for designing structured user flows, detailed wireframes, and interactive prototypes within defined product and delivery scopes, while contributing to research and usability validation. Working closely with product managers, engineers, and domain experts, you will help translate complex and evolving requirements into clear, efficient user journeys that support accuracy, compliance, and productivity.
The role focuses on complex B2B SaaS software products and requires strong systems thinking, attention to detail, and comfort working in a large enterprise environment where priorities, constraints, and delivery plans may evolve.
Key responsibilities
- Design end-to-end user flows, wireframes, and interaction models for complex B2B SaaS software products, working within defined problem spaces and delivery constraints.
- Create interactive prototypes with sufficient level of detail to explore ideas, communicate design intent, and support validation of workflows and interaction patterns.
- Take part in usability testing with professional users and help turn findings into practical design improvements.
- Prepare designs at appropriate levels of fidelity for development, working closely with engineers to support effective handover.
- Contribute to shared design systems and patterns, following established standards and governance to maintain consistency and scalability.
- Work closely with product managers, engineers, and domain experts to balance user needs with regulatory, business, and technical considerations.
- Explain design decisions clearly within cross-functional teams, using research, data, and usability principles to support your thinking.
- Iterate on designs based on user feedback, analytics, technical constraints, and changing priorities.
- Keep up to date with enterprise UX trends, accessibility standards, and relevant best practices, applying them thoughtfully where appropriate.
- Use AI tools where helpful to support research, ideation, documentation, and prototyping, and contribute to discussions about AI-driven capabilities within the product
Required skills & competencies
UX & interaction design
- Solid experience designing structured user flows and interactions for data-heavy or compliance-driven software.
- Proficiency with Figma, including creating and maintaining wireframes, prototypes, and design assets to a level of detail suitable for development.
- Experience using and contributing to shared design systems in multi-product environments, applying established patterns and extending them where appropriate.
Research & validation
- Experience participating in or supporting usability testing with professional users.
- Ability to work with others to translate research findings and insights into practical, user-centred design improvements.
Enterprise collaboration
- Comfortable working in cross-functional, matrixed teams within a large organisation.
- Ability to balance user needs with business, regulatory, and technical considerations.
- Clear and confident communication skills, with the ability to explain design decisions and rationale within team and project contexts.
- Openness to feedback and the ability to engage in constructive design critique, iterating on work collaboratively rather than defensively.
- A learning mindset, with willingness to build domain knowledge over time, ask questions, and adapt approaches as understanding deepens.
AI & innovation
- Familiarity with using AI tools as part of everyday design work, including emerging AI-assisted prototyping capabilities, as well as support for research synthesis, ideation, and documentation.
- Ability to engage in discussions with product, engineering, and domain experts about how AI-driven capabilities could support professional user workflows thoughtfully and responsibly, applying judgement about what is useful in practice and where human input remains important.
Portfolio
- A portfolio is required as part of the application, demonstrating experience designing complex digital products and taking work from early exploration through to delivery-ready outcomes.
Eligibility
This role is open to candidates who are legally authorised to work in the United Kingdom. Visa sponsorship is not available for this position
Our Interview PracticesTo maintain a fair and genuine hiring process, we kindly ask that all candidates participate in interviews without the assistance of AI tools or external prompts. Our interview process is designed to assess your individual skills, experiences, and communication style. We value authenticity and want to ensure we’re getting to know you—not a digital assistant. To help maintain this integrity, we ask to remove virtual backgrounds and include in-person interviews in our hiring process. Please note that use of AI-generated responses or third-party support during interviews will be grounds for disqualification from the recruitment process.
Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process.
