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A Little About Us
EDB provides a data and AI platform that enables organizations to harness the full power of Postgres for transactional, analytical, and AI workloads across any cloud, anywhere. EDB empowers enterprises to control risk, manage costs and scale efficiently for a data and AI led world. Serving more than 1,500 customers globally and as the leading contributor to the vibrant and fast-growing PostgreSQL community, EDB supports major government organizations, financial services, media and information technology companies. EDB's data-driven solutions enable customers to modernize legacy systems and break data silos while leveraging enterprise-grade open source technologies. EDB delivers the confidence of up to 99.999% high availability with mission critical capabilities built in such as security, compliance controls, and observability. For more information, visit www.enterprisedb.com
Job Summary
We are seeking a highly organized and detail-oriented Program Manager to join the Chief Customer Officer (CCO) organization at EnterpriseDB. In this role, you will oversee the planning, execution, and delivery of key internal projects that drive operational excellence and enhance our customer success initiatives. This is a strategic, internal role that focuses on cross-functional collaboration and internal process optimization to support the CCO organization in achieving its objectives.
Key Responsibilities:
- Program Management: Plan, execute, and manage internal projects of varying complexity and size from initiation to completion, ensuring alignment with organizational goals, timelines, and budgets.
- Stakeholder Collaboration: Partner with cross-functional teams-including Customer Success, Sales, Product, and Operations-to ensure project alignment and seamless implementation.
- Process Improvement: Identify opportunities to streamline processes within the CCO organization, designing and implementing solutions that improve efficiency and effectiveness.
- Project and Performance Tracking: Develop dashboards, metrics and reporting systems to track project progress, measure outcomes, and communicate results to stakeholders and leadership.
- Risk Management: Proactively identify potential risks and develop mitigation strategies to ensure projects stay on track.
- Documentation: Maintain detailed project documentation, including plans, timelines, budgets, and post-project evaluations to capture lessons learned and best practices.
- Change Management: Drive change management efforts related to new initiatives, ensuring smooth transitions and adoption across the organization.
- Communication Support: Develop and manage key communications for the CX team, such as All Hands Call presentations and the CX Team contributions to the monthly company newsletter
Requirements:
- 5+ years of experience managing cross-functional projects in a SaaS or technology environment, preferably initiatives in CX functions
- Strong project management skills with a proven track record of delivering target outcomes within ambitious timelines
- Solid understanding of Customer Success, Professional Services and Support functions
- Excellent written and verbal communication skills, with the ability to engage and influence stakeholders at all levels and proficiency in developing professional and engaging presentations in Microsoft Powerpoint/Google Slides
- Proficiency in project management tools (e.g., Asana, Monday.com, Jira, Smartsheet) and strong analytical skills with advanced knowledge of Excel or similar tools
- Demonstrated ability to prioritize competing demands in a fast-paced, dynamic environment
- High attention to detail and exceptional organizational skills
- A problem-solver with a growth mindset and a focus on continuous improvement
- Collaborative and team-oriented, with the ability to navigate complex stakeholder landscapes
- Bachelor's degree in Business Administration, Marketing, Economics, Business Information Systems or Related field
EDB is committed to supporting our employees' overall well being by offering a range of benefits and resources to promote a healthy work-life balance and wellness. We provide access to CuraLinc to aid employees in health and wellness tips and practices, as well as Wellness Fridays extending to December 2024! Check out our career site for more information on perks and benefits and reach out to our Talent Acquisition team for region specific benefits.
We know it takes a unique mix of people and skills to help us in our mission to supercharge Postgres, and we understand that not everyone will check every box. We'd love to hear from you and we want you to apply!
EDB is proud to be an equal opportunity workplace. We celebrate diversity and are committed to creating an inclusive environment for all employees. EDB was built on a commitment to trust and respect each other and to embrace an array of people and ideas. These values remain at the center of our culture and are key to our company's integrity.
EDB does not seek or accept unsolicited resumes or CVs from recruitment agencies. EDB and its affiliates are not responsible for, and will not pay, any fees, commissions, or any other similar payment related to unsolicited resumes or CVs except as required in a written signed agreement between EDB and the recruitment agency or party requesting payment of a fee.
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