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Mirakl

Customer Success Retail Media - Mirakl Ads

Posted 3 Days Ago
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Hybrid
London, Greater London, England
Mid level
Easy Apply
Hybrid
London, Greater London, England
Mid level
The Customer Success Retail Media role at Mirakl involves managing key client portfolios, optimizing their advertising revenues through Mirakl Ads. Responsibilities include conducting workshops, developing commercial action plans, analyzing KPIs, and providing actionable recommendations to enhance client performance post-launch, while also defining operational processes for the business consultancy activity.
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Mirakl is the global leader in platform business innovation. Mirakl's suite of solutions provides enterprises with a transformative way to drive significant growth and efficiency in their online business.

Since 2012, Mirakl has been pioneering the platform economy, empowering retail and b2b enterprises with the most advanced, secure and scalable technology to digitize and expand product assortment through marketplace and dropship, improve efficiency in supplier catalog management and payments, personalize shopping experiences, and boost profits through retail media.

Mirakl is trusted by 400+ industry-leading businesses worldwide including Macy’s, Decathlon, Kroger, Airbus, Toyota Material Handling and Sonepar.

Headquartered in Paris and Boston and with offices in 7 countries, Mirakl is recognized as a Great Place to Work company.

About the role: 

In addition to its core business Mirakl has recently announced the launch of a new global Retail Media technology (Mirakl Ads) to empower Marketplace operators to operate successful Retail Media programs. 

As  Business Consultant for Mirakl Ads, reporting to the Manager of Customer Success, your primary mission is to support Mirakl Ads clients to optimize their Ads revenues through the use of Mirakl Ads. 

The ideal candidate will be a self-motivated, entrepreneurial and natural born networker with solid knowledge of the Advertising landscape.

Your Mission:

You will play a key role in the growth of Mirakl Ads, managing a portfolio of strategic clients, whether newly signed or already live.

  • Launch Phase:

    • Define the Mirakl Ads strategy and support clients in structuring their organization.
    • Lead workshops and implement a sharp commercial action plan with the right KPIs.
    • Train and guide clients through the Go-live phase.
  • Operational Phase:

    • Develop and execute tailored strategies for each client.
    • Analyze performance and optimize ad revenues (placements, campaigns, etc.).
    • Conduct business reviews, providing strategic insights and growth recommendations.

Your Impact: 

  • Structure and improve Mirakl Ads Business Consulting processes.
  • Support the sales cycle for Mirakl Ads Sales House.
  • Act as the voice of the Publisher, advising internal teams (Sales, Customer Success, Product).
  • Stay up to date with Retail Media trends and identify growth opportunities.

Your Profile :

  • Master’s Degree in Business or Engineering
  •  3 + years of experience in adtech, preferably with a retail media experience or in a Publisher company. 
  • Solid knowledge of eCommerce, marketplace and online advertising and more specifically an understanding of adtech value chains
  • Excellent communication and presentation skills
  • Strong client-facing and project management skills
  • A highly business-driven individual with strong analytical skills who thrives in dynamic environments
  • Someone keen to participate in a growing, “start-up” style, work experience and shape the Mirakl Ads business consulting processes.
  • Fluency in English  – French or any additional language will be a great asset in the context of international expansion
  • A self motivated & energetic person who thrives in a fast-paced environments with experience managing multiple internal stakeholders to deliver commercial goals
  • Strong organisation skills coupled with attention to details
  • Able to travel internationally whenever required

We welcome collaborators with their diverse perspectives and experiences to power us forward. These often far exceed conventional job requirements and help us create a culture of continuous learning. If you’re ready to join a hyper-growth company at the heart of digital transformation for the world’s most forward-thinking organizations, we strongly encourage you to apply to any of our roles, even if you think you’re not an exact match.

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