Client Success Manager

We're Looking for You: Join Our Dynamic Team at Veta Virtual!

Are you a friendly and knowledgeable individual with a passion for helping clients succeed? Do you thrive on building strong relationships, problem-solving, and continually improving processes? If so, we want you to be part of our growing team!

About Us:

Veta Virtual is a rapidly growing company redefining the virtual receptionist industry. Founded in 2021, we’re on a mission to make a long-term positive impact by streamlining communication between businesses and their customers. We provide highly personalized services tailored to the unique needs of each client, creating smooth and efficient interactions. If you’re excited to be part of a company that’s revolutionizing an established industry, Veta Virtual is the place for you!

Who You Are:

We are seeking a friendly and knowledgeable Client Success Manager who loves helping our clients get the most out of our services. You’ll spend your day interacting with clients, ensuring they feel supported, engaged, and successful with our solutions. You are adept at solving problems, empathizing with a wide range of client needs, and continuously finding ways to improve our service. If you have a talent for making clients feel valued and supported, we’d love for you to join us!

Your Role:

As a Client Success Manager at Veta Virtual, you will be the main point of contact for our clients, making sure their experience is outstanding from the start and throughout their time with us. You will:

• Nurture client relationships, ensuring seamless onboarding and continued satisfaction.
• Reinforce the value of our services, establish trust, and promote a positive experience for each client.
• Work closely with sales and operations to exceed client expectations.
• Facilitate client account changes, optimize communication workflows, and update client tools like Calendly, Jotform, and Zapier to improve service delivery.
• Solve issues quickly and ensure clients are satisfied with the solutions provided.
• Continuously evaluate and improve our processes, manage a backlog of process improvements, and keep client success documentation up to date.
• You’ll also collaborate with our sales, operations, and tech teams, participate in regular team meetings, create materials for new clients, write support articles, and share your knowledge to help our team grow.

What We’re Looking For:

We value dynamic talent and proven experience. To join us, you must have:

• A Bachelor's Degree in Communications, Business Administration, Engineering, or a related field.
• 2-5 years of experience in client success, account management, or a similar role.
• A strong client-centered focus and dedication to delivering exceptional experiences.
• Creative problem-solving abilities and a proactive mindset.
• Excellent communication skills, both verbal and written.
• Confidence in facilitating live sessions via platforms like Zoom.
• Patience and empathy to handle challenging client situations.
• The ability to learn and use new technology quickly (e.g., Google Suite, Hubspot, Slack, Calendly, Jotform, Zapier).

Bonus Points:

• Experience with Hubspot or other CRM tools.
• Experience working with no-code applications like Zapier or Make.
• Previous experience in consulting or working with executive stakeholders.
• Technical background or familiarity with software/web development.
• Programming experience (optional but a plus).

What We Offer:

At Veta Virtual, we believe in supporting our team members with a positive and growth-oriented environment. When you join us, you will enjoy:

• Competitive Compensation: A monthly salary ranging from $2,000 USD to $2,500 USD, based on experience, skill level, and location.
• Growth Opportunities: We prioritize promoting from within, offering opportunities to advance into leadership or specialized roles. This is a manager-track position with potential to build your own team.
• Learning and Development: Access to training programs, workshops, and courses to broaden your skills, leading to more responsibilities and diverse project engagements.
• Performance Recognition: Regular reviews and feedback to recognize achievements, discuss career aspirations, and create tailored development plans.
• Innovation Encouragement: We value innovative thinking and encourage our team members to contribute new ideas. You may have opportunities to lead new projects and initiatives.
• Remote Work Environment: Enjoy the flexibility of working remotely, with occasional access to our Toronto HQ if you’re in Canada for meetings and events.
• Paid Time Off: A minimum of 15 paid days off per year, with unlimited unpaid time off because we believe in the importance of rest and rejuvenation.
• Culture Building Initiatives: Participate in company-wide and team events to foster strong connections among team members.

Our Values:

At Veta Virtual, we live by our values, and they shape everything we do:

• Growth Mindset: We embrace challenges and see them as opportunities to grow.
• Fearless Integrity: We act with honesty and transparency, no matter what.
• Execution Excellence: We strive for the highest quality in all our work.
• Compassionate Connection: We build meaningful relationships with empathy and respect.
• Reliability and Trust: We earn trust by being dependable and responsible.

During the interview process, our hiring team may ask about these values, so be ready to share how you embody them in your professional life!

Very Important Note:

We're on the hunt for top performers to join our fantastic team! If you’re applying, we want to see your dedication and passion shine through. Impress us with your enthusiasm in your application and interview, and keep the positive energy going every day you work with us. Ready to make a difference? Apply now!

Join Veta Virtual and be part of a team that values your skills and supports your professional journey. We review ALL applications and get back to you within 1-3 business days after you apply.

Apply now and make a difference with us!