As a global leader in cybersecurity, CrowdStrike protects the people, processes and technologies that drive modern organizations. Since 2011, our mission hasn’t changed — we’re here to stop breaches, and we’ve redefined modern security with the world’s most advanced AI-native platform. Our customers span all industries, and they count on CrowdStrike to keep their businesses running, their communities safe and their lives moving forward. We’re also a mission-driven company. We cultivate a culture that gives every CrowdStriker both the flexibility and autonomy to own their careers. We’re always looking to add talented CrowdStrikers to the team who have limitless passion, a relentless focus on innovation and a fanatical commitment to our customers, our community and each other. Ready to join a mission that matters? The future of cybersecurity starts with you.
About the Role:
The Customer Success team is responsible for ensuring our customers are supported and enabled to stop breaches using the CrowdStrike Falcon Platform.
The Customer Success Architect (CSA) is responsible for customer adoption of CrowdStrike products aligned to our Exposure Management product group. This group is focused on protecting customers across their entire attack surface through visibility and vulnerability management. The CSA will design a prescriptive customer lifecycle for adoption, working with Product Management, Engineering, Value, Product Marketing and other key stakeholder groups. They will be responsible for programs including product lifecycle readiness (NPI), customer adoption and health, and representing customers and customer facing teams with the product development and engineering groups.
Additionally, the CSA will be expected to contribute thought leadership by representing the Customer Success team and contributing submissions for Fal.Con and other industry conferences.
What You'll Do:
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Partner with Product and Engineering leadership as primary advocate for Customer Success
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Develop and manage a prescriptive customer adoption and value journey including relevant metrics and dashboards to provide insights for internal and external customers
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Work with product teams to ensure new features and releases are properly documented and communicated to front-line teams
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Create and curate customer facing content including Best Practice Guides, Practitioner Guides, Webinars and Knowledge Base articles to drive self-service success
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Identity skill requirements and gaps and work with the training team to maintain an up to date employee enablement plan
What You'll Need:
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Expertise in designing, implementing and/or administering threat exposure (vulnerability) management
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Familiarity with DevOps and CI/CD practices and related technologies
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4-year Degree from an Accredited institution
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5+ years experience in the public or private sector as an engineer, analyst, architect, administrator or manager of the key technologies.
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Experience in Knowledge Management, Training Development, Public Speaking, Technical Writing
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Ability to communicate and articulate crisply at all levels from executive staff to engineers
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Ability and desire to being hands on as well as leading the team and collaborating cross functionally
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Benefits of Working at CrowdStrike:
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Remote-friendly and flexible work culture
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Market leader in compensation and equity awards
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Comprehensive physical and mental wellness programs
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Competitive vacation and holidays for recharge
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Paid parental and adoption leaves
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Professional development opportunities for all employees regardless of level or role
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Employee Resource Groups, geographic neighbourhood groups and volunteer opportunities to build connections
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Vibrant office culture with world class amenities
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Great Place to Work Certified™ across the globe
CrowdStrike is proud to be an equal opportunity employer. We are committed to fostering a culture of belonging where everyone is valued for who they are and empowered to succeed. We support veterans and individuals with disabilities through our affirmative action program.
CrowdStrike is committed to providing equal employment opportunity for all employees and applicants for employment. The Company does not discriminate in employment opportunities or practices on the basis of race, color, creed, ethnicity, religion, sex (including pregnancy or pregnancy-related medical conditions), sexual orientation, gender identity, marital or family status, veteran status, age, national origin, ancestry, physical disability (including HIV and AIDS), mental disability, medical condition, genetic information, membership or activity in a local human rights commission, status with regard to public assistance, or any other characteristic protected by law. We base all employment decisions--including recruitment, selection, training, compensation, benefits, discipline, promotions, transfers, lay-offs, return from lay-off, terminations and social/recreational programs--on valid job requirements.
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