The Customer Service Executive ensures accurate processing of international orders, coordinates with various departments, manages customer inquiries, and maintains records.
Purpose of the Role
The Customer Service Executive plays a key operational role in ensuring accurate and timely execution of customer orders for international customers. This role supports smooth coordination across Sales, Logistics, Finance, and external partners to meet delivery commitments and maintain high service standards as Doodle Labs scales globally.
What You’ll Do- Process international quotations, sales orders, and invoices end-to-end, ensuring accuracy and timely acknowledgment
- Track and update payment status and coordinate with Finance on discrepancies
- Communicate delivery schedules, shipment updates, and revisions to international customers
- Support on-time delivery by coordinating with logistics partners and validating shipping documents
- Ensure customer-facing documents are accurate and compliant
- Process quotation and shipment rejects
- Handle customer inquiries and complaints and follow through to resolution
- Maintain accurate customer and order records
- Prepare and update operational reports
- Attend cross-functional meetings and perform additional assigned tasks
- Orders processed accurately and on time
- Clear communication across time zones
- Delivery commitments met or proactively managed
- Issues resolved efficiently and documented properly
- Strong written and verbal communication skills
- High attention to detail
- Ability to multitask and manage time effectively
- Solution-oriented mindset
- Team player
- Experience with international customers or shipments
- Familiarity with export documentation or Incoterms
- Experience using ERP systems
Top Skills
Erp Systems
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