Octopus Energy Logo

Octopus Energy

Customer Onboarding Specialist

Reposted 2 Days Ago
Be an Early Applicant
Manchester, Greater Manchester, England
Junior
Manchester, Greater Manchester, England
Junior
As a Customer Onboarding Specialist, you will serve as the first point of contact for new customers, providing information about Octopus Energy's products and services, addressing queries, and assisting customers in selecting the right tariff. You'll be responsible for delivering exceptional customer service and ensuring customer satisfaction during onboarding.
The summary above was generated by AI

We have an exciting opportunity to join our amazing team, based in Manchester, in the role of Inbound Brand Ambassador. We need enthusiastic, dedicated people to contribute to the growth of Octopus Energy. You must be an excellent communicator and have top-quality people skills.


You must be comfortable presenting products and services over the phone as well as confidently dealing with customer queries and objections. Your main goal as an Inbound Brand Ambassador is to help prospective customers by offering fantastic service with factual information about our offerings and the industry.


As an Inbound Brand Ambassador, you will be the first point of contact from Octopus that our potential customers reach out to and, as such, you will be responsible for ensuring you promote the absolute very best of Octopus Energy while always being informative, friendly and acting in the customer's best interests.

What you'll do:

  • Lots of prospective new customers who are looking to join Octopus Energy will be calling and you will be the first point of contact. 
  • Speak with potential or existing customers to inform them about our products and services in a friendly manner.
  • Customer service is at the heart of everything we do, so you’ll be super friendly and dedicated to finding out exactly how you can help the customer with the skillset you'll acquire.
  • Be comfortable answering enquiries in volume - you're taking each customer on a journey of discovery. 
  • Onboard customers by assisting them to select the best tariff to suit their needs - you'll become an Octopus product guru!

What you'll need:

  • Previous experience working in fast-paced customer service, operations or telesales environments would be advantageous.
  • Clear communicator with a focus on listening and acute attention to detail.
  • Honest, focused, and committed to delivering the highest levels of customer service.
  • Adaptable personal style, able to receive constructive feedback on standards of performance - a willingness to always learn and grow
  • To be a quick learner due to exposure to different areas
  • Be open for a challenge - not all customers that come through are new customers and you may need to support some of our existing customers with their accounts.

💚 Why else you'll love it here

  • 💰 Wondering what the salary for this role is? Just ask us! On a call with one of our recruiters it's something we always cover as we genuinely want to match your experience with the correct salary. The reason why we don't advertise is because we honestly have a degree of flexibility and would never want salary to be a reason why someone doesn't apply to Octopus - what's more important to us is finding the right octofit!
  • 🎉 Octopus Energy Group is a unique culture. An organisation where people learn, decide, and build quicker. Where people work with autonomy, alongside a wide range of amazing co-owners, on projects that break new ground. We want your hard work to be rewarded with perks you actually care about! We won best company to work for in 2022, on Glassdoor we were voted 50 best places to work in 2022 and our Group CEO, Greg has recorded a podcast about our culture and how we empower our people. We’ve also been placed in the top 10 companies for senior leadership
  • 🎁 Visit our UK perks hub - Octopus Employee Benefits

If this sounds like you and you want to know more, apply now to have a further conversation with someone in our team! If you don't have a CV to hand then that's also fine... please attach a short message as your CV just telling us a bit more about you and why you're interested in a career at Octopus Energy!


If this sounds like you then we'd love to hear from you.


Are you ready for a career with us? We want to ensure you have all the tools and environment you need to unleash your potential. Need any specific accommodations? Whether you require specific accommodations or have a unique preference, let us know, and we'll do what we can to customise your interview process for comfort and maximum magic!


Studies have shown that some groups of people, like women, are less likely to apply to a role unless they meet 100% of the job requirements. Whoever you are, if you like one of our jobs, we encourage you to apply as you might just be the candidate we hire. Across Octopus, we're looking for genuinely decent people who are honest and empathetic. Our people are our strongest asset and the unique skills and perspectives people bring to the team are the driving force of our success. As an equal opportunity employer, we do not discriminate on the basis of any protected attribute. Our commitment is to provide equal opportunities, an inclusive work environment, and fairness for everyone.

Similar Jobs

2 Days Ago
Hybrid
London, Greater London, England, GBR
Senior level
Senior level
Information Technology • Internet of Things
The Customer Onboarding Manager guides clients through onboarding and implementation of Insider’s platform, ensuring they maximize their usage and achieve quick returns on their investment. They manage projects, communicate with stakeholders, and provide technical support to enhance customer experience and platform adoption.
6 Days Ago
London, Greater London, England, GBR
Junior
Junior
Fintech • Payments • Financial Services
As a Customer Onboarding Manager at Pleo, you'll lead the onboarding process for customers, ensuring successful implementation of Pleo's solutions. You'll work collaboratively with clients to understand their needs, configure the platform, provide training, and drive user adoption while maintaining strong relationships and gathering feedback to enhance customer satisfaction.
Top Skills: Accounting Systems
22 Days Ago
London, Greater London, England, GBR
Mid level
Mid level
Artificial Intelligence
The Customer Onboarding Specialist will develop training strategies, create engaging content to assist customer onboarding, and drive product adoption metrics. Responsibilities include defining onboarding processes, executing education programs, and collaborating with internal teams to ensure customer success.
Top Skills: CommunicationCross-Functional CollaborationCustomer EducationCustomer OnboardingProject ManagementSaaSTrainingVideo Content Creation

What you need to know about the Manchester Tech Scene

Home to a £5 billion digital ecosystem, including MediaCity, which consists of major players like the BBC, ITV and Ericsson, Manchester is one of the U.K.'s top digital tech hubs, at the forefront of advancements in film, television and emerging sectors like as e-sports, while also fostering a community of professionals dedicated to pushing creative and technological boundaries.

Sign up now Access later

Create Free Account

Please log in or sign up to report this job.

Create Free Account