Customer Experience FOODS MT Lead

Scope: Modern Trade FOODS

Location: Bosques

Terms & Conditions: Full time. There is no financial support for national or international relocation.

With 3.4 billion people in over 190 countries using our products every day, Unilever is a business that makes a real impact on the world. Work on brands that are loved and improve the lives of our consumers and the communities around us. We are driven by our purpose: to make sustainable living commonplace, and it is our belief that doing business the right way drives superior performance. At the heart of what we do is our people – we believe that when our people work with purpose, we will create a better business and a better world. 

At Unilever, your career will be a unique journey, grounded in our inclusive, collaborative, and flexible working environment. We don’t believe in the ‘one size fits all’ approach and instead we will equip you with the tools you need to shape your own future.

JOB PURPOSE

Unilever is the place where you can bring your purpose to life with the work that you do – creating a better business and a better world.  If you are passionate about leading the Customer Experience agenda for the Modern Trade (MT) Foods channel by ensuring end-to-end order management, stock availability, and service level excellence. Be responsible for coordinating with cross-functional teams to guarantee product availability at the point of sale, while driving continuous improvement in customer satisfaction and operational efficiency. then this role is just for you!

WHAT WILL YOUR MAIN RESPONSIBILITIES BE

• Manage and monitor performance on E2E Order to Cash process for Modern Trade FOODS customers in Mexico, this means from order entry to cash collection.
• Manage cross-functional teams (Customer Facing, CPFR, Back Office) and promote a customer-centric culture among Unilever.
• Cross-functional Teamwork: Collaborate effectively with various internal departments to ensure alignment and operational efficiency.
• Lead Customer Collaboration agenda with strategic customers to optimize the Supply Chain.
• People Management: Demonstrate strong leadership and interpersonal skills to guide and support team members.
• Customer Service Excellence: Maintain high service levels (FR, Instock, DOH, OSA, etc.) and build strong relationships with customers through proactive communication and support.
• Problem-Solving Skills: Identify challenges quickly and implement effective solutions to ensure continuous improvement.

WHAT YOU NEED TO SUCCEED

Experiences & Qualifications

• Experience in Supply Chain (Planning, Customer Service, Logistics)
• Leaderships Skills: stay three steps ahead / deliver with excellence / care deeply / focus on what counts

Skills

• Bachelor’s degree on Industrial Engineering, Administration, or similar careers is required.
• English fluency is preferred but not required.
• Ms Office advance knowledge is highly preferably, mainly Excel and Powerpoint, PBI.
• Knowledge on SAP ERP system or similar is preferred.

Leadership

• You are energized by delivering fantastic results. You are an example to others – both your results and your resilience. You are constantly on the lookout for better ways to do things, engaging and collaborating with others along the way.
• As an individual you are the one responsible for your own wellbeing and delivering high standards of work. You must also focus on the Consumer and what they need. You are humble and have your head up, looking around to interpret evidence and data smartly, spot issues and opportunities to make things better.

Unilever embraces diversity and encourages applicants from all walks of life! This means giving full and fair consideration to all applicants and continuing development of all employees regardless of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage and civil partnership, and pregnancy and maternity. 

Unilever is an organisation committed to equity, inclusion and diversity to drive our business results and create a better future, every day, for our diverse employees, global consumers, partners, and communities. We believe a diverse workforce allows us to match our growth ambitions and drive inclusion across the business. At Unilever we are interested in every individual bringing their ‘Whole Self’ to work and this includes you! Thus if you require any support or access requirements, we encourage you to advise us at the time of your application so that we can support you through your recruitment journey.