Customer Experience Advisor - National Accounts

Salary: Competative plus Veolia Benefits

Location: Birchwood Park, Warrington

Hours: 40 hours per week Monday - Saturday Including a min of 2 Bank Holidays per year.

When you see the world as we do, you see the chance to help the world take better care of its resources, and help it become a better place for everyone. It’s why we’re looking for someone who’s just as committed as we are, to push for genuine change and bring our ambition of Ecological Transformation to life.

We know that everyone here at Veolia can help us work alongside our communities, look after the environment, and contribute to our inclusive culture.

We're currently on the hunt for an amazing addition to our Customer Experience Team. If you're genuinely passionate about providing outstanding customer service, then we think you could be a perfect fit. In this role, you'll be handling customer interactions through various channels like phone, email, and live chat. Your main responsibilities will include addressing inquiries, resolving queries, and ensuring that every customer has a positive experience. This means being super flexible and comfortable with a wide range of tasks. Adaptability and a willingness to take on different activities are crucial here. Embracing the variety of tasks and thriving in a multi-skilled environment will be key to your success in this role. Don't worry though, you'll have plenty of support as part of our tight-knit team. Life at Veolia is known for being fast-paced, diverse, and full of challenges, so teamwork and collaboration are absolutely essential. Sound good? We can't wait to hear from you!

What will you be doing? The difference you’ll make:

• Answering and recording all inbound calls and emails - ensuring resolutions are arranged and communicated effectively

• Always putting our customers first and finding personalised solutions to meet their needs.

• Building strong relationships with both internal and external customers to ensure we deliver the best service.

• Constantly seeking ways to improve the customer experience and resolve any challenges they may face.

• Keeping up-to-date records and adhering to data protection regulations to ensure customer confidentiality.

• Supporting the business by promoting Veolia's products and services to our customers.

• Embracing a curious and proactive attitude to continuously develop our knowledge and skills.

• Working collaboratively with other teams to deliver timely resolutions for our customers.

• Bringing your best selves to work every day to achieve targeted growth and provide exceptional service.

What we're looking for:

We welcome applications from candidates who have minimal Customer Service and Administration experience as we believe there is more to a person than a CV. Do you have the desire to be part of a high-performing team and have transferable skills from your current or previous employment? If the answer is yes, we would like to hear from you.

Our must-haves. What you’ll bring:

• Proven Ability to put the customer first, whether it's face to face or on the phone.

• An ability to take the time to truly listen to customers and understand their needs, ensuring effective communication.

• Enjoy working as part of a team and thrive under pressure, with a flexible and can-do approach.

• Use strong planning and organisational skills to deliver excellent service.

• Show great interpersonal skills and pay attention to detail in everything we do.

• Be proactive, adaptable, and always willing to go the extra mile for our customers.

• Have a passion for personal and professional growth, and a commitment to exceeding expectations.

• Be open to a broad range of activities and able to adapt to changing business needs.

• Good attention to detail, speed of typing, and a friendly telephone manner are essential.

• A basic understanding of business finance and customer profitability is important.

• Be proficient in using Google Office Applications and able to learn new systems quickly.

• Take initiative and have a genuine interest in going above and beyond for customers.

• Possess relevant qualifications such as NVQ Level 2 in Customer Services and at least 5 GCSEs grade C or above including Maths and English.

• Have the right to work in the UK.

What we can offer you:

• 25 days of annual leave

• Facilities parking and subsidised lunch

• Access to our company pension scheme

• Discounts on everything from groceries to well known retailers

• Access to a range of resources to support your physical, mental and financial health; so you

• can lean on us whenever you need to

• One paid days leave every year to volunteer and support your community

• Ongoing training and development opportunities, allowing you to reach your full potential

Our promise to you:

We're proud to be listed in The Sunday Times Best Places to Work 2024, being named as a Top 10 Very Big Organisation to work for two years in a row!

This accolade further demonstrates our commitment to our people and our actions in creating an environment where everyone can be their true selves and enjoy working at Veolia.

We want to ensure that you feel supported throughout the application process and provide reasonable adjustments where necessary and requested. If you require any reasonable adjustments as part of your application and interview process please do not hesitate to let us know.

Apply today, so we can make a difference for generations to come.

Job Types: Full-time, Fixed term contract

What's next?

Apply today, so we can make a difference for generations to come.

We're proud to be listed in The Sunday Times Best Places to Work 2024, being named as a Top 10 Very Big Organisation to work for two years in a row! This accolade further demonstrates our commitment to our people and our actions in creating an environment where everyone can be their true selves and enjoy working at Veolia.

We want to ensure that you feel supported throughout the application process and provide reasonable adjustments where necessary and requested. If you require any reasonable adjustments as part of your application and interview process please do not hesitate to let us know.

We know how important it is to be fully committed to building and maintaining a diverse and inclusive place to work for every one of our colleagues. We are committed to ensuring that all job applicants and members of staff are treated equally, without discrimination because of sex, gender, sexual orientation, marital or civil partner status, pregnancy or maternity, gender reassignment, race, nationality, ethnic or national origin, religion or belief, disability or age.

We therefore welcome and encourage all candidates who meet the minimum requirements to apply.