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Vantage Data Centers powers, cools, protects and connects the technology of the world’s well-known hyperscalers, cloud providers and large enterprises. Developing and operating across North America, EMEA and Asia Pacific, Vantage has evolved data center design in innovative ways to deliver dramatic gains in reliability, efficiency and sustainability in flexible environments that can scale as quickly as the market demands.
POSITION OVERVIEW
The Customer Experience Partner will work closely with internal teams and customers to ensure high-quality service delivery, accurate reporting, and consistent customer engagement. You will support the mobilization of new sites, manage customer onboarding (including portal access and documentation), and contribute to performance reporting and compliance tracking. This role requires strong communication, organizational, and analytical skills, with a focus on building relationships and delivering value to our customers.
KEY RESPONSIBILITIES
- Act as the first point of contact for customer queries via phone, email, and ticketing systems.
- Support the onboarding of new customers, including portal setup, access requests, and documentation.
- Maintain and administer the customer portal, ensuring user access and data accuracy.
- Generate and validate monthly SLA/KPI reports and customer electricity billing data.
- Assist in the preparation and delivery of Monthly and Quarterly Business Reviews (MBRs/QBRs).
- Coordinate with internal teams (Operations, Construction, Compliance) to gather data and respond to customer requests.
- Support customer audits and ensure compliance with lease obligations and internal standards.
- Organize and facilitate regular customer meetings and reviews. Contribute to process improvement initiatives and documentation updates.
- Maintain accurate records and documentation for each customer account.
- Provide administrative support to the wider Customer Experience team as needed.
REQUIRED SKILLS & EXPERIENCE
- Strong attention to detail and organizational skills.
- Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint, Outlook).
- Experience in data analysis and reporting (Power BI experience is a plus).
- Excellent verbal and written communication skills.
- Ability to manage multiple tasks and priorities in a fast-paced environment.
- Strong interpersonal skills and a customer-centric mindset.
- Experience in data centers or high-tech environments is advantageous. Familiarity with project coordination and documentation best practices.
- Willingness to travel occasionally across EMEA
DESIRABLE ATTRIBUTES
- Experience with ServiceNow or similar customer portals.
- Understanding of data center operations and compliance frameworks (e.g., ISO standards).
- Ability to build and maintain effective relationships across departments.
- Drive for continuous improvement and openness to learning.
- Strong presentation skills and a good eye for visual communication.
DEVELOPMENT OPPORTUNITIES
This role offers a clear path for growth in Senior Customer Success or Account Management roles. You will have access to exciting career prospects across the Customer Experience division and the opportunity to enhance your skills including:
- Training in data center fundamentals, and customer experience best practices.
- Mentorship from senior team members.
- Opportunities to lead process improvement initiatives.
- Exposure to strategic customer engagements and reporting
Vantage Data Centers does not accept unsolicited resumes from search firm agencies. Fees will not be paid in the event a candidate submitted by a recruiter without an agreement in place is hired; such resumes will be deemed the sole property of Vantage Data Centers.
We operate with No Ego and No Arrogance. We work to build each other up and support one another, appreciating each other’s strengths and respecting each other’s weaknesses. We find joy in our work and each other, actively seeking opportunities to inject fun into what we do. Our hard and efficient work is rewarded with an above market total compensation package. We offer a comprehensive suite of health and welfare, retirement, and paid leave benefits exceeding local expectations.
Throughout the year, the advantage of being part of the Vantage team is evident with an array of benefits, recognition, training and development, and the knowledge that your contribution adds value to the company and our community.
Don't meet all the requirements? Please still apply if you think you are the right person for the position. We are always keen to speak to people who connect with our mission and values.
Vantage Data Centers is an Equal Opportunity Employer
Vantage Data Centers does not accept unsolicited resumes from search firm agencies. Fees will not be paid in the event a candidate submitted by a recruiter without an agreement in place is hired; such resumes will be deemed the sole property of Vantage Data Centers.
