About Us
Perk (formerly TravelPerk) is the intelligent platform for travel and spend management. Built to tackle the time-consuming, manual work that gets in the way of real work, our tools automate everything from travel bookings to expenses, invoice processing, and more. By eliminating this shadow work that wastes hours, erodes morale, and saps innovation, we’re on a mission to power real work, with real impact.
We’re trusted by more than 10,000 companies worldwide, including Wise, On Running, Breitling, and Fabletics, and we’re tackling the 7 hours of lost productivity per employee each week, a $1.7 trillion problem.
Founded in 2015, Perk has grown into a global company of more than 1,800 people across 12 offices globally, with headquarters in London and Boston. We combine innovation, control, and simplicity to transform how businesses work and how people feel at work.
At Perk, we’re driven by our values, like being an owner, delivering a 7-star experience, and working as one team. We value curiosity, purpose, and mindset, not just knowledge, to unlock the power in your potential. Our talent team brings together leading minds from the travel and SaaS industries, representing over 70 countries. If you’re excited about having a real impact and shaping how millions of people experience work, we’d love you on the team.
Visit www.perk.com to learn more.
The role
As the CC Operations Specialist, you will work closely with the Customer Care Leadership Team and Extended Leadership Team to assist in various tasks related to planning, administration, performance and project support for the Customer Care Department. Your primary function will involve fostering alignment of the Customer Care Extended Leadership Team (CCELT), administration, reporting and coordination of the department, and coordinating the engagement of our employees.
What will you be doing?
Operational Alignment:
Support CCLT in effective governance and management of the department
Assist in organizing meetings and events to align the CCLT/CCELT on departmental objectives, including organizing regular planning/review sessions with relevant stakeholders
Collaborate with CCLT and CCELT to ensure consistent communication within and outside the CC
Administration, Reporting and Coordination:
Provide administrative assistance to the CCLT, including document management, scheduling, and record keeping.
In collaboration with the CCLT and CCELT, assist in contract management, ensuring compliance with contractual agreements and timelines.
Support invoicing data and checks.
Assist in data collection and analysis to prepare regular reports on department’s performance and operational metrics.
In collaboration with Strategic Finance, prepare, organize and support regular monthly and quarterly Budget reviews.
Provide support to the CCLT and other CCELT members in the coordination and execution of specific projects and initiatives aimed at enhancing operational efficiency, customer satisfaction, and/or employee engagement.
Coordinating employee engagement initiatives:
Support CCLT and CCELT in coordinating employee engagement activities to improve and maintain employee satisfaction.
Plan, manage and execute all activities related to team buildings within the CC.
Collaborate with cross-functional teams to align employee engagement in CC with company-wide initiatives.
Your Impact
As the CC Operations Specialist, your contributions will be essential in supporting the smooth functioning of Customer Care, ensuring alignment between CCLT and CCELT, and assisting in administration, reporting and coordination. Your efforts will directly contribute to the optimization of our customer care operations, fostering higher engagement, and enhancing the overall efficiency of the CC and Perk.
What will you need to succeed?
3+ years experience providing administrative and operational support to the senior leadership team, ideally in a high-growth global technology company.
Strong organisational skills, ability to deal with ambiguity, and coordinate different stakeholders.
Previous experience in planning and implementing employee engagement activities to improve and maintain employee satisfaction.
You take extreme ownership and are highly reliable in your delivery and communication.
Experience working in the context of a customer care or call centre environment would be beneficial but not a requirement.
What you will get in return - Our Benefits
Receive competitive compensation and equity ownership in Perk.
Rest and recharge with our generous allocation of vacation days plus public holidays.
Take control of your physical health with your choice of private healthcare or a gym allowance.
Know that your loved ones are protected financially through your Life Insurance if the worst were to happen.
Join our unforgettable Perk events, including our spectacular annual summer party.
Always feel supported with Spring Health, our market-leading wellbeing partner, providing fast, comprehensive access to 12x therapy and 12x coaching sessions for you and your loved ones.
Make your money go further with our flexible compensation plan.
Focus on your family with 17 weeks’ paid parental leave during your child’s first year.
Contribute to your community with 16 paid hours per year to spend volunteering for your dearest charitable causes.
Broaden your horizons with up to 20 "Work from Anywhere" days per year.
Nurture your language skills with in real-life English, Spanish and Catalan lessons.
Follow your passions and take a four-week, fully paid sabbatical once you reach 5 years
Let us help you move to one of our hubs with relocation support.
How We Work
At Perk, we take an IRL-first approach to work, where our team works together in-person 3 days a week. As such, this role requires you to be based within commuting distance of our hubs. We fundamentally believe in the value of meeting in real life to improve connectivity, productivity, creativity and ultimately making us a great place to work.
For certain roles, we can help with relocation from anywhere in the world, English is the official language at the office. Please submit your resume in English if you choose to apply. Do not forget to submit an updated portfolio and/or resume.
Perk is a global company with a diverse customer base, and we want to make sure the people behind our product reflect that. We’re an equal opportunity employer, which means you’re welcome at Perk regardless of how you look, where you’re from, or anything else that makes you, well, you.
Protect Yourself from Recruitment Scams
All official communication from Perk will always come from email addresses ending in @perk.com or @externalperk.com, our verified social media channels, or recruiters listed on our official LinkedIn page. We will never ask you to pay for equipment, training, or fees, request sensitive personal information such as bank details early in the process, or communicate through unofficial apps like WhatsApp, Telegram, or Signal. If you receive a message claiming to be from Perk that seems suspicious, please do not respond. Forward it to security [at] perk .com, and we will confirm whether it is legitimate.
