Design and deliver tailored AI-powered customer experience solutions, managing customer engagements and hands-on technical implementation.
Customer AI Implementation Engineer
Location: Hybrid Manchester
Type: Full-time
Salary: Up to £40,000 depending on experience
Join us at Focus Group and help shape the future of AI-powered customer experiences.
About the RoleWe’re looking for a Customer AI Implementation Engineer to design and deliver tailored customer experience (CX) solutions using our cutting-edge AI tools. This is a hybrid role combining customer-facing consultancy with hands-on technical implementation. You’ll be the bridge between clients, project managers, and product teams—ensuring every solution is optimised, integrated, and ready to deliver real value.
What You’ll Do:- Build and customise AI-driven solutions for our clients.
- Translate customer goals into scalable technical designs.
- Spend ~50% of your time engaging directly with customers—workshops, reviews, and troubleshooting.
- Develop secure integrations using Python, REST APIs, and supporting technologies.
- Provide ongoing support and optimisation for existing solutions.
- Collaborate with sales and product teams to shape future features.
- Strong Python skills and experience with REST APIs.
- Excellent communication—able to explain technical concepts clearly.
- A proactive, solution-oriented mindset with a passion for delivering customer value.
- Ability to manage multiple projects and work independently.
- Experience with Conversational AI, NLP, or chatbots.
- SaaS or CX platform knowledge.
- Front-end skills (HTML, CSS, JavaScript).
- Work with the latest AI-powered CX technologies.
- Enjoy flexibility and autonomy in a fast-growing SaaS environment.
- Be part of a collaborative team that values innovation and continuous learning.
Ready to make an impact?
Apply now and help us redefine customer experience through AI.
Top Skills
CSS
HTML
JavaScript
Python
Rest Apis
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