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Customer AI Implementation Engineer
Location: Hybrid Manchester
Type: Full-time
Salary: Up to £40,000 depending on experience
Join us at Focus Group and help shape the future of AI-powered customer experiences.
About the RoleWe’re looking for a bright and enthusiastic Graduate Developer. As a Customer AI Implementation Engineer you will design and deliver tailored customer experience (CX) solutions using our cutting-edge AI tools. This is a hybrid role combining customer-facing consultancy with hands-on technical implementation. You’ll be the bridge between clients, project managers, and product teams—ensuring every solution is optimised, integrated, and ready to deliver real value.
What You’ll Do:- Build and customise AI-driven solutions for our clients.
- Translate customer goals into scalable technical designs.
- Spend ~50% of your time engaging directly with customers—workshops, reviews, and troubleshooting.
- Develop secure integrations using Python, C++, REST APIs, and supporting technologies.
- Provide ongoing support and optimisation for existing solutions.
- Collaborate with sales and product teams to shape future features.
- Strong Python and C++ skills and experience with REST APIs.
- Excellent communication—able to explain technical concepts clearly.
- A proactive, solution-oriented mindset with a passion for delivering customer value.
- Ability to manage multiple projects and work independently.
- Experience with Conversational AI, NLP, or chatbots.
- SaaS or CX platform knowledge.
- Front-end skills (HTML, CSS, JavaScript).
- Work with the latest AI-powered CX technologies.
- Enjoy flexibility and autonomy in a fast-growing SaaS environment.
- Be part of a collaborative team that values innovation and continuous learning.
Ready to make an impact?
Apply now and help us redefine customer experience through AI.
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