Credit & Risk Administrator

We are PXC, the UK’s largest provider of wholesale connectivity. Our vision is to be the UK’s #1 wholesale platform, a one-stop shop provider of connectivity, voice, cloud and security underpinned by the UK’s most robust, secure, resilient and reliable network.

Born from the combination of Virtual1 and TalkTalk’s wholesale services and national network business, we operate across our 3 core sites (Salford, London and Skopje, North Macedonia).

Our mission is clear, to be the UK’s best company to work for and best to work with. We believe this success is driven by the power of our employees. We empower our people to become true experts in their field who embody our values every day: we care; we challenge; we commit.

About The Team

The Credit & Risk Administrator is part of the Credit & Risk team in the wider Order2Cash function. The team is responsible for multiple tasks in the O2C journey including risk management, cash allocation, customer outpayments and 3rd party supplier management. They ensure that our risk appetite is balanced to minimise bad debt exposure through our robust adherence to the credit policy and timely lead indicator insights, whilst in parallel, supporting the growth ambitions. The team works with key stakeholders to escalate issues timely and ultimately, to propose and implement solutions to help achieve partner, vendor, people, operational and financial targets. Order2Cash is responsible for the customer journey from order to bill, including cash collection and allocation, risk mitigation, bill production and billing accuracy, revenue leakage and compliance and regulatory adherence.

About The Role

The role of a Credit & Risk Administrator is to lead the credit risk strategy and support the primary functions of risk management and vendor support within PXC. Delivering to both quality standards and KPI’s. The role will need to be proactive with key stakeholders and 3rd party suppliers to support the business request, challenge any proposed breach to process or policy and ultimately work to mitigate unplanned or excessive risk, to ensure that our risk appetite is balanced to minimise bad debt exposure through our robust adherence to the credit policy and timely lead indicator insights, whilst in parallel, supporting the growth ambitions within PXC. This role must champion customer satisfaction, escalate issues timely and ultimately, to propose and implement solutions to help achieve partner, vendor, people, operational and financial targets

How will I add value in the role?

• You'll build and maintain positive relationships with key stakeholders across the end to end order-2-cash journeys

• You'll build and maintain positive relationships with key suppliers to ensure a qualitative and consistent delivery of performance

• You'll act as a custodian of the Credit Policy

• You'll respond timely and adopt a solution-oriented approach to all customer issues and enquiries

• You'll adopt an analytical approach to the team workload in order to challenge and drive continuous improvements

• You'll support and contribute to business change and continuous improvement to champion risk mitigation

What do I need to be successful in this role?

Essential:

• Multitasker

• Performance Driven

• Risk Focused

• Accountable

• Customer Centric

Desirable:

• Knowledge or a strong understanding of the Credit Risk world, ideally having analysed and actioned upon Risk data in a previous role

• Advanced Microsoft Office (in particular Excel, Word and PowerPoint).

• Proven analytical skills with a curiosity to dive into data.

• Clear and effective written and verbal communication, influencing, and strong interpersonal skills.

• Experience in working directly with business-to-business teams.

• Understanding of credit control

How we look after our employees

• Our brand new “PXC Flex” benefit launched in January 2025, which includes Flex30, an additional 30 hours* of leave every year for you to use how you wish

• Our hybrid working policy offers you flexibility to work from home 60% of the time, with the other 40% connecting with your colleagues in one of our accessible and collaborative office spaces

• A starting holiday allowance of 25 days* holiday and up to 10 extra days* leave via our holiday purchase scheme

• Free private healthcare for all employees, competitive pension scheme and the opportunity to earn bonus

• Free broadband for all employees plus gifts for major life events such as marriages and births

• Flexible salary sacrifice scheme including dental, gym, electric car scheme and much more, plus a huge range of shopping and leisure discounts so you can save even more cash

• A range of inclusive employee networks to help integrate employees into life at PXC

(* Days and hours are based on a full-time employee’s working pattern and leave is pro-rated for part-time employee)

At PXC, we know that diversity means success and innovation. We want our workplace to reflect the communities and customer we serve. Being inclusive is part of our DNA; we are all 100% human, and we create a culture where you can truly be yourself.

We’re also not your usual 9-5. We are a dynamic workplace and we want to talk to you about how you like to work.