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Manage and collect outstanding debts, assist with query resolution, mentor credit controllers, and ensure compliance with financial processes, aiming for high customer satisfaction and timely cash flow.
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Reporting to: Credit Control Manager
Reference: R9265
The Credit Controller reports directly to the Credit Control Manager and play a vital role in the cash-flow of the organisation ensuring customer accounts are monitored and controlled effectively.
Purpose of the Job- Assist with the day to day operation of the Credit Control Team.
- Answering the telephone, dealing with enquires appropriately and directing calls to team members and other departments.
- Maintaining their own ledger and being responsible for the customer’s account within this, from setting a credit limit to collecting payment or sending to a third party if payment is not received.
- Credit checking accounts and releasing orders for customers on referral.
- Investigating and recording queries and disputes from customers and/or internal departments.
- Maintaining all relevant paperwork and accurate filing of all correspondence
- Seeking to exceed all customer expectations and ensuring that an excellent service is provided and all customers are treated fairly.
- Communicating with the team and senior members of the team any issues that arise.
- Running debtor reports for month end and ad hoc management reports.
- Chasing customers by telephone, email and letter to reduce debtor days.
- Managing the credit control inbox and directing emails to the correct departments/individuals.
- Experience in general administration office duties
- Experience in credit control
- Confident telephone manner
- Organised and reliable
- Good working knowledge of PC’s and software.
- Numerate and literate, excellent all round communication skills
- Educated to GCSE level
We value diversity in our workplace and welcome enquiries from everyone.
Candidates wishing to apply who would require sponsorship can determine the likelihood of obtaining a Certificate of Sponsorship for the role by assessing their circumstances against the relevant criteria on the Gov.UK website.
Please make us aware if your need any reasonable adjustments to participate in this process.
We encourage you to submit your application as early as possible as closing date may vary.
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