ADI is the leading global wholesale distributor of security and low-voltage products, with more than 200 locations worldwide serving customers across the globe.We are looking to hire an experienced Credit Controller to be based in Chadderton.The successful candidate will be responsible for managing outstanding debtor accounts and all communications relating to Credit Control activities. This role reports directly to the Credit Team Lead.
JOB DUTIES
• Achieve monthly collection targets.
• Manage and control Accounts Receivable balances in line with the debt collection procedure.
• Communicate with customers via telephone and email regarding outstanding debts, credit limits, and payment terms.
• Identify high-risk accounts and take appropriate action.
• Conduct credit reviews and approve credit terms and limits in accordance with company policy and Schedule of Executive Authority (SEA).
• Review all held orders promptly and release them where appropriate in a timely manner.
• Escalate collection issues promptly and identify mitigation actions.
• Assist with the timely resolution of unapplied cash receipts.
• Maintain customer accounts in cooperation with the Customer Master Team.
• Provide Accounts Receivable information to the business and initiate meetings to determine recovery plans where required.
• Build and maintain strong working relationships with both internal and external customers.
• Resolve disputes, delays, and other issues through cross-functional collaboration.
• Develop effective relationships with key business partners to ensure smooth cooperation between Credit-to-Cash (C2C) and the wider business.
YOU MUST HAVE
• Excellent verbal and written communication skills.
• Strong attention to detail.
• Ability to deal tactfully, professionally, and ethically with both internal and external customers.
• Process-oriented mindset with excellent problem-solving skills.
WE VALUE
• Experience and knowledge of SAP and Microsoft Excel.
• Previous experience in a Credit Controller role is highly desirable.
• Experience working within a large multinational environment.
• Strong technical and analytical skills.
WHAT'S IN IT FOR YOU
• Permanent position within a stable and growing company.
• Competitive salary.
• Modern and collaborative working environment with a hybrid arrangement (3 days on-site).
• Opportunities for professional development and career progression.
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About UsADI is a leading global distributor and solutions provider of security, AV, and smart living technologies, helping professionals deliver smarter, safer, and more connected experiences for homes and businesses around the world. Through trusted brands, exclusive solutions, and strong industry partnerships, ADI supports more than 110,000 customers across residential and commercial markets globally. From security and video surveillance to networking, audio, automation, fire, and connected technologies, ADI offers a broad portfolio of products, services, and software designed to support the evolving needs of integrators, installers, and technology professionals. With a global team spanning operations, sales, supply chain, digital, customer experience, engineering, and more, ADI combines deep industry expertise with innovation and service to help customers grow and succeed in an evolving industry. At ADI, our teams help create the technologies, partnerships, and experiences that keep people connected, protected, and supported every day. Learn more at www.adiglobal.com.
You can find out more about how the talent community works here: ADI Talent Community Terms. Our recruitment privacy notice ADI - Recruitment Privacy Notice describes in more detail how we process your personal data and how you can exercise your personal data rights.
ADI is an equal opportunity employer. For more information on applicable U.S. equal employment regulations, refer to the "EEO is the Law" poster, "EEO is the Law" Supplement Poster and the Pay Transparency Nondiscrimination Provision. ADI complies with applicable equal employment laws in all countries where we do business.
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