In this role, you can expect to get involved in a variety of work including:
- Supporting a Practice Group in the management of the Firm's debtors whilst maintaining good client relationships
- Consistently deliver high quality services on time, with a focus on responsiveness, client satisfaction, effective client communication and client service orientation
- Assist in identifying and implementing ways to develop and deliver products and services to meet client objectives and business needs
- Assist in identifying and implementing process improvements that maximise efficiency and effectiveness
- Assist in identifying and executing ways to develop and enhance relationships with clients
- Enforcement of CMS credit policies including query resolution and treatment of bad/doubtful debt
- Daily debt reviews using ARCS calendar to chase outstanding debt, ensuring all information is fully recorded onto ARCS system, adhering to the best practice guidelines
- Liaise with external and internal clients to progress payment of invoices
- Handle client queries, escalating to the Practice Group or Partner as required
- Engage in discussions with the Practice Group team on debtor issues
- Maintain up to date bad and doubtful debt provisions
- Work with the Debt Recovery Team in minimising overdue debt
- Account reconciliations to ensure correct allocation of Funds received
- Production of manual statements
About you
We will invest in your ongoing training and development to support your professional goals and help you to thrive in your role from day one. Our opportunities are open to all suitably qualified applicants, so to be considered for this role you must meet the following skills and experience:
- Knowledge of credit control process
- Knowledge of a legal billing system would be beneficial
- Proficient in MS Excel and Word
- Excellent written and verbal communication skills with the ability to communicate at all levels
- Analytical skills to resolve queries
- Shows flexibility in approach
- Works to given time frames and anticipates likely workflows
- Account management desirable but not essential
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What’s in it for you?
We want to reward you today and help you plan for tomorrow. We appreciate that everyone is different, therefore we have designed a benefits system that offers choice and flexibility based on individual needs and lifestyles. To name a few, these include:
Competitive basic salary (reviewed annually)
Flexible, hybrid working policy
Generous bonus scheme
Up to 25 days holiday (rising to 28 days with service)
Holiday exchange scheme
Private medical insurance
Enhanced parental leave
Reasonable adjustments and accommodation for disabled talent in accordance with the Equality Act 2010.
If you would like to read more information regarding our range of benefits, please visit our Rewards & Benefits page on our website.
Please note that we have a preferred agency panel in place. Only applications submitted via the portal at the point of instruction will be accepted.
