Manage customer credit accounts, process credit checks, contact customers about overdue or failed payments, and maintain accurate records. Handle applications, fuel card exposure, credit limits, card orders, customer queries, and payment plans. Liaise with sales teams, credit supervisors, insurance brokers, and credit agencies while supporting general credit administration.
Reporting to the Credit Control Manager, the Credit Controller will be responsible for general administration and the processing of credit checks and calling customers to discuss their outstanding debts or failed payments.
PLEASE NOTE THE VACANCY IS A FTC TO COVER MATERNITY LEAVE, STARTING OCTOBER 2026 AND ENDING OCTOBER 2027
Duties & Responsibilities
- Calling customers daily to discuss payment of returned direct debit payments, payment for outstanding debts and customers who have cancelled the direct debit instructions.
- Dealing with application forms.
- Contacting customer regarding the Exposure on the fuel cards and expired credit limits.
- Dealing with additional card orders, card limits and change of details.
- Other ad hoc duties include, understanding of cleared balances to keep accounts open, working with credit insurance brokers and credit rating agency.
- Dealing with customer queries in a professional, courteous and timely manner. Then recording all customer information on emails or calls received to maintain detailed and accurate customer records.
- Interacting with the Sales Team regarding customer fuel card accounts, recording details on our in-house systems, email and phone.
- Liaise with the Credit & Collections Supervisor regarding sending letter before actions and payment plans.
- Any other duties as may be reasonably required.
Requirements
Education & Experience
- Previous Credit Controller or debt recovery experience required.
- Good standard of education preferably with a ‘C’ or equivalent in English and Maths.
- Experience working in an office environment, preferably within a Credit/Accounts department.
- Working knowledge of Microsoft Office packages – Word, Outlook and Excel.
- Accuracy and attention to detail with good numeracy skills.
- Good communicator with professional and confident telephone manner.
- Methodical with ability to organise and prioritise.
- Enthusiastic and motivated with the ability to work well individually and as part of a team.
Benefits
- Salary of £27,493 per annum.
- Working hours are 08:45 – 17:15 Monday to Thursday & 08:45-14:45 on Friday, there is a requirement to work until 17:00 on a Friday on a rota basis (roughly 1 in 12 weeks) but will get the time back in Lieu.
- An additional day annual leave for your birthday.
- Free breakfast.
- Sociable working hours, no weekends or evenings.
- Early Friday finish.
- Fun, supportive working environment.
- Dress down office.
- 25 days annual leave plus bank holidays.
- Pension.
- 4 x salary life assurance.
We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.
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