Compliance and Technical Implementation Specialist

 8x8, Inc. (NASDAQ: EGHT) believes that CX limits were meant to be shattered. We connect people and organizations through seamless communication on the industry's most integrated platform for Customer Experience—combining Contact Center, Unified Communications, and CPaaS APIs. The 8x8® Platform for CX integrates AI at every level to enable personalized customer journeys, drive operational excellence and insights, and facilitate team collaboration.

We help customer experience and IT leaders become the heartbeat of their organizations, empowering them to unlock the potential of every interaction. With one platform, one ecosystem, and one data model, you can turn every team into a customer-facing team and unify your CX to conquer the complexity.  

Learn more on our company website at www.8x8.com follow our pages on LinkedIn, Twitter, Facebook and Instagram.

As a Compliance and Technical Implementation Specialist at 8x8 CPaaS, you will be responsible for managing technical onboarding, integration, and compliance for 8x8’s communication solutions. This role focuses on implementing tailored solutions for customers through API integrations, ensuring compliance with global messaging standards, and delivering exceptional technical support.

Key Responsibilities:

Client Onboarding and Integration

• Serve as the primary technical contact, assisting new customers with deploying 8x8 CPaaS solutions.

• Customize and integrate CPaaS products into customer applications and workflows.

• Conduct onboarding sessions, workshops, and training to enable customers to maximize the value of 8x8 solutions.

API Integration and Technical Support

• Provide support for API integrations, ensuring smooth implementation and resolving technical challenges.

• Offer technical guidance on best practices and collaborate with internal teams for complex issue resolution.

Compliance and Regulatory Support

• Ensure compliance with global messaging regulations, including sender ID registration processes.

• Coordinate with teams and partners to facilitate registrations and confirm implementation success.

• Stay updated on regulatory changes and analyze customer use cases to maintain compliance.

Documentation and Knowledge Sharing

• Develop and maintain customer-facing documentation on messaging and integration requirements.

• Create internal resources and document best practices to streamline future implementation efforts.

Desired Skills & Experience

• Bachelor’s degree in Computer Science, IT, or related field.

• 3+ years of experience in technical implementation, API integration, or customer success (CPaaS or telecom experience is a plus).

• Proficiency in RESTful APIs, webhooks, basic SQL and Unix skills is preferred.

• Familiarity with messaging regulations and sender ID registration processes is advantageous.

• Strong communication skills with the ability to explain technical concepts clearly.

• Self-starter with the ability to adapt in a fast-paced environment.

8x8 is proud to provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.

For 8x8 jobs located in the US: 8x8 participates in the E-Verify program.

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We also provide reasonable accommodation to individuals with disabilities in accordance with applicable laws. Learn more or email us at careers@8x8.com (Include “Reasonable Accommodation” in the subject line)

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