To support the Complaints Function with all Group data analysis & reporting requirements, including regulatory returns, Board level updates, Fair Value Assessments and generating data triggers which initiate our root cause analysis programme of work.
Generation of analysis and reports which drive business decisions in regards to Complaint handling.
Work with relevant areas of the business to understand and resolve data source and quality challenges.
Deliver improvements such as automation, to our current process to improve workflow and data quality
Create dashboards to provide insight to internal stakeholders re Complaints performance .
Complete Fair Value Assessments to ensure our products have the relevant Complaints information available
Assist with the production of all reporting requirements for the Complaints function e.g. UK ExCo packs, APAC Board, GIVM and FCA Returns
Contribute to process improvement initiatives to enhance complaints performance
- Advanced Microsoft Excel skills, including formulas and functions
- Excellent working knowledge of XLOOKUP/VLOOKUP, INDEX/MATCH, SUMIFS, COUNTIFS, IF/IFS and nested formulas
- Knowledge of Power Query for importing, combining, cleansing and transforming data
- Ability to automate repetitive reporting processes, ideally using macros/VBA where appropriate
- Excellent analytical and problem-solving skills
- Good communication skills and ability to work independently
- Some understanding and experience of the Insurance market would be beneficial
- Experience using Power BI is desirable but not essential
