Communications Manager

Key Responsibilities

• Support the execution of the global communications strategy, translating direction into clear and effective communication plans and outputs
• Develop and deliver high-quality content across multiple channels, including press releases, media materials, leadership communications and digital content, including LinkedIn
• Ensure consistent messaging across Twinings and Ovaltine brands, aligned to key narratives (e.g. ethics, sustainability, wellness, innovation and heritage)
• Manage day-to-day media relations and customer queries, including supporting proactive outreach, handling enquiries, drafting responses and monitoring coverage
• Build and maintain effective working relationships with key internal stakeholders, including global functions and local market teams, to support communication needs
• Partner with Business Units and Functions to support local market activation, ensuring alignment with global strategy and standards
• Support the management of external agencies, ensuring delivery against agreed objectives, timelines and budgets
• Assist in the preparation and delivery of crisis communications, including drafting materials, maintaining processes and supporting issue management
• Monitor and evaluate communication activity, providing insights and recommendations to improve effectiveness
• Manage multiple projects simultaneously, ensuring delivery to deadlines and expected quality standards
• Manage the Global Twinings LinkedIn account and develops content for other social channels that can be used globally

Skills, Knowledge and Expertise

• Experience in corporate communications, PR, or a related field
• Proven experience delivering communication plans, campaigns and working with media
• Strong writing, editing and content development skills
• Experience working with internal stakeholders and supporting cross-functional collaboration in a complex matrixed organisation
• Experience managing multiple projects simultaneously in a structured way 
• Experience working in a global or matrix organisation
• Exposure to media relations and external communications
• Knowledge of FMCG, sustainability or corporate communications topics, social media channels and how AI can support efficiencies 

Benefits

• Yearly bonus based on personal contribution and financial performance 
• Flexible working options 
• 25 days holiday plus 8 bank holidays and the option to buy and sell holidays 
• Onsite Gym and Wellbeing Centre 
• Perkbox – employee discount scheme with discounts online, in high street stores, cinema, holidays, restaurants and many more 
• Pension scheme with your contributions matched for up to 10% of your salary 
• Cycle to work scheme 
• SimplyHealth Cash plan 
• Onsite Staff shop and online staff discounts 
• Access to LinkedIn Learning 
• Access to ABF Networking, connect, collaborate, and grow across the ABF Group. 

About
Twinings has become one of the world’s most renowned tea companies over its 300-year history because we never stop learning, never stop experimenting and never stop inventing. We take pride in our tea from bud to cup and have been working with some of our tea estates around the world since the early 18th Century. More than 300 years later, the love of tea is still here - and so are we! We still sell tea from Thomas’s shop, and we still work hard to bring the most innovative new blends to tea lovers around the world. Now, we have over 500 varieties and our teas are cherished all over the world. Our expert master blenders taste more than 3,000 cups of tea every week. So you can be sure the next cup you taste will be every bit as good as the one yesterday or the day before. Our approach to Diversity, Equity & InclusionAt TwiningsOvo, we believe in the power of diversity to drive innovation and meaningful work. We are committed to building a workplace where people from all backgrounds, identities, and experiences feel safe, valued, have a sense of belonging and  are empowered to thrive. Inclusion is more than a goal,  it’s how we work together every day. As an equal opportunity employer, we prohibit any unlawful discrimination against an applicant on the basis of their ethnicity, colour, religion, sex, gender, gender identity, gender expression, sexual orientation, national origin, family or parental status, disability, neurodiversity, age, socioeconomic background or any other status protected by law and are committed to promoting diversity across our workplace.Applicants may be entitled to reasonable adjustments under the terms of the Equality Act. A reasonable adjustment is a change in the way things are typically done which will ensure an equal employment opportunity. Please inform our Talent Acquisition or HR Shared Services team if you need any assistance completing your application or to otherwise participate in the application process.