Johnson Controls, a global leader in thermal management, mission-critical building systems, energy efficiency, and decarbonization, helps customers use energy more productively, reduce carbon emissions, and operate with the precision and resilience required in rapidly expanding industries such as data centers, healthcare, pharmaceuticals, advanced manufacturing, and higher education.
For more than 140 years, Johnson Controls has delivered performance where it really matters. Backed by advanced technology, lifecycle services and an industry-leading field organization, we elevate customer performance, turn goals into real-world results and help move society forward.
OverviewJoin our Global Marine & Navy (GMN) team as a Commercial Sales & Service Analyst, where you’ll act as a strategic business partner to leadership, translating complex data into clear, actionable insights that drive revenue growth, service productivity, and customer value.
In this role, you’ll enable faster and better decision-making by delivering data-driven recommendations, influencing commercial behaviours, and standardising performance visibility across global markets.
Key ResponsibilitiesCustomer Analytics (Growth, Retention & Value Creation)- Identify and prioritise growth opportunities through segmentation, whitespace analysis, and spend modelling
- Analyse customer lifecycle, installed base, and service footprint to uncover expansion and retention opportunities
- Develop account-level insights combining performance, pipeline, and activity data
- Provide “next best actions” to support sales focus and success
- Embed insights into commercial routines such as account and pipeline reviews
- Provide visibility into pipeline health, conversion rates, and backlog performance
- Deliver insights on win/loss trends, pricing, and execution gaps
- Support improvements in funnel quality, velocity, and forecast accuracy
- Translate analysis into actions that drive revenue outcomes
- Own and manage global service productivity reporting
- Define and standardise key performance metrics (utilisation, throughput, backlog, etc.)
- Deliver weekly and monthly insight packs with clear actions and recommendations
- Track execution and measure impact of improvement initiatives
- Build and maintain capacity and headcount models aligned to growth targets
- Identify gaps in coverage, productivity, and utilisation
- Support hiring, territory planning, and quota alignment
- Recommend resource optimisation strategies to leadership
- Develop scalable dashboards and insight packs across all GMN regions
- Standardise KPI definitions, governance, and data quality standards
- Create unified views across ERP and CRM systems
- Automate reporting to improve speed, accuracy, and consistency
- Strong analytical capability with the ability to link data to commercial outcomes
- Excellent problem-solving and structured thinking skills
- Ability to influence stakeholders and translate insights into action
- Strong communication and business partnering skills
- High level of organisation, discipline, and outcome focus
- Proven experience in sales, service, or commercial analytics roles
- Experience working with CRM, ERP, and BI tools (e.g. Salesforce, Power BI, Excel, SQL)
- Experience delivering insights that drive measurable business performance improvements
If you thrive on turning data into meaningful business impact and want to play a key role in driving commercial performance across a global organisation, we’d love to hear from you.
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