Cloud Engineer

Available Location: Lisbon / Remote Portugal / London / Remote UK
About the role:
Cloudflare provides advisory and hands-on-keyboard implementation and migration services for enterprise customers. As a Cloud Engineer for Developer Platform, you are an individual contributor working in the post-sales landscape, responsible for the technical execution of solutions and guidance to our customers, following a consultative approach, to get the most value possible from their Cloudflare investment. You are an expert in Developer Platform products or equivalent and will focus on building and deploying serverless applications with scale, performance, security and reliability leveraging: Workers, Workers KV, Workers AI, D1, R2, Images, and many other products.
This position has working hours Monday to Friday 09:00 a.m. to 06:00 p.m. Occasionally, we support our customers during the weekends for specific changes that need to be done outside of their business hours. Travel is expected to be around 40%.
Experience might include a combination of the skills below.:

• Plan and deliver timely and organized services for customers, ensure customers see the full value in Cloudflare's products and advice on product best practices.
• Gather business and technical requirements, use cases and any other information required to build, migrate and deliver a solution on behalf of the customer and transition the Cloudflare working environment to the customer. Produce a Solution Design, HLD, LLD, databuilds, procedures, scripts, test plans, drawings, deployment plan, migration plan, as-builts, and any other artifacts necessary to deliver the solution and transition smoothly into the customer's technical teams.
• Implement changes on behalf of the customer in the Cloudflare environment following the customer's change management process.
• Proven experience with Cloudflare or similar with Workers, Javascript/Typescript and Workers APIs.
• Troubleshoot implementation issues and collaborate with Customer Support, Engineering and other teams to assist technical escalations.
• Contribute towards the success of the organization through knowledge sharing activities such as contributing to internal and external documentation, answering technical Q&A, and helping to iterate on best practices. Support building operational assets like templates, automation scripts, procedures, workflows, etc.

Experience might include a combination of the skills below:

• 7+ years of experience in a customer facing position as a Consultant delivering services.
• Demonstrated experience with:
• Developing serverless code in a CI/CD pipeline using an Agile methodology.
• Layers and protocols of the OSI model, such as TCP/IP, TLS, DNS, HTTP
• Scripting languages
• A scripting language (e.g. Python, JavaScript, Bash) and a desire to expand those skills.
• Infrastructure as code tools like Terraform. Strong experience with APIs. CI/CD pipelines using Azure DevOps or Git.
• Implementation and troubleshooting experience, knowledge of tools to troubleshoot, observability, logs, etc.
• Good understanding and knowledge of:
• Internet and Security technologies such as DDoS, Web Application Firewall, Certificates, DNS, CDN, Analytics and Logs.
• Security aspects of an internet property, such as DNS, WAFs, Bot Management, Rate Limiting, (M)TLS, certificates, OWASP.
• Performance aspects of an internet property, such as Speed, Latency, Caching, HTTP/3, TLSv1.3.
• Strong advantage if:
• You have worked with a Cybersecurity company or products and have performed migrations using migration tools.
• You have developed application security and performance capabilities.
• Ability to manage a project, work to deadlines, prioritize between competing demands and manage uncertainty.
• The work will be performed in English. Fluency in a second regional European language is a strong advantage.