Client Success & Process Coordinator (Remote - LATAM and EU)

We’re looking for an experienced, hands-on operations professional to help manage the workflows that support our customers from onboarding onward.

This role combines customer operations, process improvement, and cross-functional coordination. It is best suited to someone with substantial experience directly managing or leading business operations — coordinating people, processes, priorities, and issues while remaining closely involved in day-to-day execution.

This is not a traditional customer success or account management role. You’ll be responsible for keeping operational work moving, improving how things get done, and making sure customer issues and internal commitments are followed through to completion.

• Coordinate the customer journey from onboarding and training through ongoing support and retention.
• Follow up with customers, identify pain points, and make sure issues are carried through to resolution.
• Coordinate issues involving Sales, Accounting, Software, integrations, or licensing, bringing the right people together and keeping ownership clear.
• Manage operational priorities, dependencies, blockers, and next steps across multiple teams.
• Build and improve business processes rather than simply following existing ones.
• Identify operational gaps, ask the right questions, and determine who needs to be involved.
• Use customer feedback and operational information to identify opportunities for improvement.
• Provide clear, concise updates and help keep customer operations organized end-to-end.

What We’re Looking For

• 5+ years of professional experience, including substantial hands-on experience directly managing or leading business operations.
• Previous experience as an Operations Manager, Operations Lead, or in a comparable hands-on operations role with meaningful ownership of day-to-day operations.
• Experience coordinating people, processes, priorities, and cross-functional dependencies.
• Experience owning operational workflows or projects from start to finish and being accountable for the outcome.
• Demonstrated experience improving processes, resolving operational issues, and following through until completion.
• Experience working across different internal teams and priorities.
• Experience in customer-facing operations, onboarding, or ongoing customer support is valuable.
• Clear, concise professional communication.
• Interest in a stable, long-term, hands-on operations role.

This Role May Not Be the Right Fit If Your Experience Is Primarily:

• Sales, business development, or account management.
• Customer success or frontline customer support without broader operational ownership.
• Administrative or project coordination without responsibility for broader business operations.
• Executive or strategy-focused leadership without recent hands-on operational execution.

We offer:

• Open to candidates in Latin America or Europe
• Salary: $2500–$3500 USD/month (based on experience)
• 100% Remote
• Fixed U.S. Central Time schedule