Are you looking for a rewarding role where you get to help people and solve problems? We’re looking for friendly & ambitious graduates to work closely with a range of our lovely clients from over 20 different industries. Using your stellar people skills & emotional intelligence, you’ll be crucial to helping our clients to get the most value from our data platform, and consequently - understand, work with & approach the fastest growing companies in the UK.
As well as all this, you’ll go through extensive training & join a lovely, close-knit team in the heart of Nottingham city centre. If this sounds interesting, read on!
👋 About us
Through a combination of people power and machine learning, our searchable data platform provides an invaluable picture of the ever-changing high-growth landscape, helping over 1200 professionals across 20+ different industries understand, support, and work with these exciting businesses.
However, the real key to our success is our amazing team. Everyone here is extremely passionate about what they do, driven to challenge themselves, supportive of anyone who needs it and most importantly, has fun whilst doing it!
🥖 The role
We are the market leader for tracking and understanding the fastest growing companies in the UK and Germany. As a Client Experience Manager, you will be crucial in helping our clients to get the most value from our platform.
From big banks, to universities, to government bodies, you’ll be speaking to people from all different walks of life. Through hosting tailored training sessions that cover the unique reason each client uses our platform and ensuring their experience with us is as great as possible, you’ll play a massive part in ensuring our clients stay with us year on year!
In your first few months you’ll go through extensive training before getting involved with tasks like…
🤝 Working with people: Love talking to people? Well, you’re in luck! A big part of this role involves chatting to clients and helping them to navigate the platform
🧑🏫 Training: Explaining complex things in a digestible way… You’ll use your industry knowledge to hold engaging and informative training with new clients
🤹 Organising: you’ll be juggling lots of different tasks, helping make things run more smoothly and improving how we do things!
🔍 Spotting opportunities for our Account Managers to up-sell or cross-sell (e.g. if you think they would benefit from a consultancy service or additional features)
🫵 About you
We’re looking for someone extremely organised who loves talking to people! You should be university educated as well as:
- Emotionally intelligent – you love listening and get along with just about anyone!
- Proactive – you’re ambitious & like to take charge over your own workload and do it your way
- Naturally curious – you love hearing people’s stories and learning new things.
- Friendly – you’re looking for a fun team you can be yourself with!
- Experience in customer service/hospitality/tutoring/teaching
- Fluent German Speaker
🕊️ Our offer
In return, we're offering a starting salary £26k plus £1k bonus, as well as loads of benefits such as:
🎓 Professional development: Ongoing training and development, and free books
🍰 A stake in the company: Substantial options scheme, so you can share in the growth that you help create
💻 The latest tech: We’ll provide you with all the tech you need to be productive (including a Mac!), whether you’re in the office or working from home
🌲 Health and wellness: Free counselling, wellbeing baskets, and healthy snacks
🎉 Events: Drinks every Friday, interesting talks from industry experts, company-wide parties and away days, plus regular team socials
🚄 Subsidised travel: Rail season ticket loan, free railcards, and a cycle to work scheme
If you want to read more about our benefits, our company culture, or our hybrid working policy, please check out these pages.
Ticking all the boxes?
📤Apply!
To apply please submit:
- Your updated CV
- Answers to a couple of simple screening questions below
Please note that applications with generic answers to these questions will be automatically rejected.
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