Leeds or Manchester with some National travel
Shape the future of Claims. Lead relationships that really matter!
At Markel, Claims is more than a function, it’s a strategic advantage. We’re now looking for a Claims Account Manager Lead to play a pivotal role in elevating our UK Claims proposition, strengthening key relationships, and championing the value of Claims across the market.
If you’re commercially minded, relationship driven, and passionate about delivering exceptional claims experiences, this is your opportunity to make a real impact.
The Opportunity:
Our UK Claims team is central to the service, products, and reputation we deliver to brokers and clients. We aim to be market‑leading—efficient, creative, proactive, and uncompromising in our integrity.
As Claims Account Manager Lead, you’ll join a close‑knit, established team and take a visible, influential role in:
Leading and developing our Claims Account Management capability
Acting as a trusted advocate for Claims, both internally and externally
Ensuring our claims performance, proposition and expertise are recognised, valued and differentiated in the market
This role is about influence, insight and impact, supporting Markel’s ambition to be recognised as the most customer‑focused, agile and value‑adding claims organisation in the UK.
What You’ll Be Doing:
Lead & Build
Establish and lead a best‑in‑class Claims Account Management service for the UK claims function
Set high standards for engagement, service delivery and partner experience
Own Key Relationships
Build, deepen and sustain strong relationships with customers, brokers and strategic partners
Act as a trusted escalation point and advocate for claims service excellence
Be Market Facing
Work proactively with brokers, clients and partners to articulate and evolve Markel’s market‑facing claims proposition across all product lines
Ensure claims strategy, capability and performance are clearly understood and valued
Champion Claims
Represent Claims across Markel and externally, championing its critical role in customer satisfaction and commercial success
Drive Engagement Around Key Clients
Partner with Distribution teams and Senior Underwriters as the claims lead on large and key client initiatives
Organise and lead structured claims review meetings alongside Underwriting and Business Development colleagues
Monitor Performance
Track claims metrics, service standards and trends using reports and dashboards
Anticipate issues early and ensure consistent, high‑quality engagement throughout the claim lifecycle
What You’ll Bring:
You’ll combine technical credibility, commercial awareness and leadership presence, with the confidence to influence at all levels.
You’ll Need:
Proven ability to build and maintain effective relationships with brokers, clients and partners
Strong partner engagement and advocacy skills, internally and externally
In‑depth understanding of UK claims operations, service delivery and performance measures
Commercial awareness of the insurance and claims landscape
A track record of accountability and delivery
Strong analytical, problem‑solving and decision‑making capability
Excellent communication and interpersonal skills
A collaborative, positive and proactive approach
It’s a Bonus If You Have:
Experience working in a regulated insurance environment
Professional qualifications or certifications in digital transformation, project management or related fields
Who we are:
Markel Corporation (NYSE: MKL) is a Fortune 500 company with more than 60 offices across 20+ countries, specialising in insurance, reinsurance, advisory and investment operations.
Our culture is built on:
Putting people first
Winning together
Continually striving for better
Thinking further
What’s in it for you:
Competitive salary plus generous annual bonus
25 days’ holiday plus bank holidays, with the option to buy or sell extra leave
Excellent pension scheme
Private medical and dental cover
Life assurance, income protection and travel insurance
Season ticket loan and a range of additional benefits
Genuine opportunities to learn, develop and progress your career
Ready to make your mark?
If you’re excited by the opportunity to lead digital transformation in a business that values integrity, innovation and people, we’d love to hear from you. Apply now to start the conversation.
Markel celebrates the value of a diverse workforce that brings experience and expertise from a wide variety of backgrounds and life circumstances. Whatever your background, if you feel you meet the requirements of this role then we want to hear from you. We are also happy to consider candidates who are looking for flexible working patterns.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status.
We will ensure that individuals with disabilities are provided with all reasonable accommodations to be able to participate in the job application or interview process and to perform essential job functions if successful. Please contact us via email at [email protected] or call us at 0161 507 5827 to request any accommodations that may be needed. This includes any alternative formats of any documents or information on how to apply offline.
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