Location: London / Leeds / Manchester
Type: Permanent, full time
Hybrid role, happy to talk flexible working
The Opportunity
Are you passionate about solving problems, improving processes, and helping teams work smarter? We’re looking for a Change & Excellence Manager to join our Reinsurance Operations division. This is a fantastic opportunity to contribute to strategic transformation and continuous improvement initiatives while developing a broad and valuable skill set.
Having the right to work in the UK is a requirement for this role. QBE may consider sponsorship at its discretion.
About QBE
At QBE, we get to the heart of what matters for our customers. And we do it all with a human touch.
We’re an international insurer with more than 13,000 people working across 26 countries – which means we’re big enough for your ambitions, yet small enough for you to make a real impact. It’s an exciting time. We’re building momentum towards our vision to become the most consistent and innovative risk partner.
What if you could have a positive impact – at work and in the world? As part of the QBE team, you’ll get to spend every day working with people who are passionate, talented and kind.
Your new role
Lead and manage small to medium-sized projects, ensuring timely delivery and alignment with business goals
Conduct discovery sessions to understand current processes, challenges, and opportunities
Gather and document business requirements through stakeholder engagement and data analysis
Analyse data to identify root causes and assess the impact of proposed changes on financial performance, operations, and customer experience.
Translate business needs into clear, actionable requirements for technology and operational teams
Build strong relationships with stakeholders to ensure alignment and buy-in for change initiatives through clear communication and collaboration
Implement change processes that support smooth transitions and adoption of new ways of working
Support continuous improvement initiatives and contribute to a culture of innovation within the division
About you
You’re a curious, analytical thinker who enjoys solving problems and driving meaningful change. You bring a structured approach, a collaborative mindset, and a strong desire to grow your skills in transformation and improvement.
We’re looking for someone who can demonstrate:
Experience in a business or change-focused role, such as Project Lead, Product Owner, Business Analyst or Change Consultant.
Exposure to Insurance, Reinsurance, or broader Financial Services, with an understanding of the complexities these sectors bring.
Strong analytical skills, with the ability to interpret data, identify root causes, and measure the impact of change
Excellent communication and stakeholder engagement, with the ability to build trust and translate complex ideas into clear, actionable insights
Proven ability to gather and document business requirements, running effective discovery sessions and engaging stakeholders
Project coordination skills, including building and managing plans, tracking progress, and aligning teams
Understanding of change management principles, with a focus on supporting smooth transitions and adoption
Problem-solving mindset, comfortable navigating ambiguity and developing practical, business-focused solutions
Adaptability and a growth mindset, eager to learn, take on new challenges, and develop expertise in change and strategy
Benefits
We offer a range of benefits to help provide holistic support for your work life, whatever your circumstances. As a QBE employee you will have access to and benefit from:
As well as the benefits below we also offer an extensive choice of other options to suit you!
30 days holiday a year with the option to buy up to 2 additional days.
Pension – you are automatically enrolled into the QBE pension plan, which entitles you to receive employer contributions of 10% of your basic salary.
Private medical insurance – we fund fully comprehensive private medical cover for you and all the family.
Short term remote work abroad - you can request up to 20 days per year to work remotely from certain locations abroad.
To learn more about benefits of working with us, click Rewarding our people - QBE European Operations
Awards & Recognition
We value our employee’s experience with us and are proud to have been recognised for the following awards:
Insurance Post British Insurance Awards 2025: Winner: Commercial Lines Insurer of the Year, Winner: Reinsurer of the Year - QBE Re, Winner: ESG, Diversity, Equity and Inclusion Initiative of the Year, Winner: Insurance Personality of the Year - Chris Wallace, Executive Director UK insurance
AXCO Global Insurance Awards 2024 Winner: Network Management of the Year
Insurance Business UK 5-Star Cyber Awards 2024: QBE rated as a 5-Star Cyber Insurer
Insurance Post British Insurance Awards 2023: QBE rated as a 5-Star Employee
To learn more about our achievements, click here
Apply now and let’s make it happen!
If you’re looking for a career that combines your expertise and your empathy, click Apply today.
Your career. At the heart of it.
Skills:
Change Management, Coaching, Collaboration Tools, Communication, Conflict Management, Critical Thinking, Delivery Management, Impact Evaluation, Intentional collaboration, Managing performance, Negotiation, Project Delivery, Risk Management, Stakeholder Management, Waterfall ModelApplication Close Date: 13/04/2026 11:59 PMHow to Apply:
To submit your application, click "Apply" and follow the step by step process.
Equal Employment Opportunity:
QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.
