What you will do
In this role you will be analyzing CCTV images received from customers’ premises and taking the appropriate action. You will be answering incoming telephone calls from internal and external customers in a polite and professional manner. You must accurately record all events on the company database. You will also maintain the customer database and ensure that all complaints or enquiries that cannot be initially resolved by you, are escalated to your Supervisor or Team Leader. The role is office based in Salford Quays on a 4 on- 4 off shift pattern.
What we offer
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Paid Annual Leave
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Comprehensive benefits package including pension, life assurance, employee assistance program, employee referral scheme, employee discounts including high street brands, cycle 2 work scheme and discount on Johnson Controls security products
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Extensive product and on the job/cross training opportunities with outstanding resources available
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Encouraging and collaborative team environment
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Career development through various career ladders including Customer Service
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Dedication to safety through our Zero Harm policy
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Access to business resource groups
How you will do it
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Providing Alarm response and CCTV Monitoring and Analysis to external customers around the clock.
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You will work a shift pattern of two 12-hour days, two 12-hour nights, then 4x off.
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You will pro-actively respond to remote video on a priority basis
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Answer incoming telephone calls from both our internal and external customers and following company procedure to ensure resolutions.
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Maintaining customer confidentiality at all times is essential in this role.
What we look for
Required
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Excellent communication skills
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Customer Service skills
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Being able to deal with potentially very serious incidents with a calm, professional and reassuring manner.
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Customer focused with a proactive, can-do attitude.
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High levels of concentration and attention to detail is crucial.
Preferred
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SIA CCTV license
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Some knowledge of IT desirable
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Industry experience
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