Job Description
BAE Systems is seeking a Service Tier Manager to join our team located at Fort Belvoir, Virginia supporting Enterprise Cloud Management Agency (ECMA) efforts to implement the architecture, required services, and facilitate adoption of Army Cloud (cARMY) services. The program provides Information Technology services and technical subject matter expertise (SME) to support overall strategy and migration to cARMY environment that currently includes Amazon Web Services and Microsoft Azure clouds at IL 2, 4, 5 and 6.
Performs technical planning, system integration, verification and validation, evaluates alternatives including cost, risk, supportability and analyses for total systems. Analyses are performed at all levels of total system product to include concept, design, fabrication, test, installation, operation, maintenance and disposal. Ensures the logical and systematic conversion of product requirements into total systems solutions. Translates customer requirements into hardware/software specifications. Administers incident management and escalation for Service Tiers 1-2 leveraging the cARMY preferred service management tools, leverage automated capabilities to support cARMY services, and cloud provider services to identify, alert, and escalate incidents and service escalate to next Tier support where necessary. Perform Maintenance of new and existing services
Required Education, Experience, & Skills
- Bachelor's Degree and 8+ years of working experience, may substitute experience for education such as High School graduate with 10+ years of experience; candidates with Armed Forces courses, extensive certification, and additional experience are highly encouraged to apply.
- DoDM 8140.03 (former DoD 8570.01-M) Intermediate qualification (e.g. Security+ CA) within 6 months of starting position.
- Must be located within 75 miles of ECMA at Ft. Belvoir, VA.
Preferred Education, Experience, & Skills
- Bachelor's Degree in Information Technology, Cybersecurity, Data Science, Information Systems, or Computer Science.
- ITILv4 Foundation
Pay Information
Full-Time Salary Range: $126610 - $215270
Please note: This range is based on our market pay structures. However, individual salaries are determined by a variety of factors including, but not limited to: business considerations, local market conditions, and internal equity, as well as candidate qualifications, such as skills, education, and experience.
Employee Benefits: At BAE Systems, we support our employees in all aspects of their life, including their health and financial well-being. Regular employees scheduled to work 20+ hours per week are offered: health, dental, and vision insurance; health savings accounts; a 401(k) savings plan; disability coverage; and life and accident insurance. We also have an employee assistance program, a legal plan, and other perks including discounts on things like home, auto, and pet insurance. Our leave programs include paid time off, paid holidays, as well as other types of leave, including paid parental, military, bereavement, and any applicable federal and state sick leave. Employees may participate in the company recognition program to receive monetary or non-monetary recognition awards. Other incentives may be available based on position level and/or job specifics.
About BAE Systems Intelligence & Security
BAE Systems, Inc. is the U.S. subsidiary of BAE Systems plc, an international defense, aerospace and security company which delivers a full range of products and services for air, land and naval forces, as well as advanced electronics, security, information technology solutions and customer support services. Improving the future and protecting lives is an ambitious mission, but it's what we do at BAE Systems. Working here means using your passion and ingenuity where it counts - defending national security with breakthrough technology, superior products, and intelligence solutions. As you develop the latest technology and defend national security, you will continually hone your skills on a team-making a big impact on a global scale. At BAE Systems, you'll find a rewarding career that truly makes a difference.
Intelligence & Security (I&S), based in McLean, Virginia, designs and delivers advanced defense, intelligence, and security solutions that support the important missions of our customers. Our pride and dedication shows in everything we do-from intelligence analysis, cyber operations and IT expertise to systems development, systems integration, and operations and maintenance services. Knowing that our work enables the U.S. military and government to recognize, manage and defeat threats inspires us to push ourselves and our technologies to new levels.
