Do you have insurance business systems experience?
Are you looking for a great opportunity to work for a people powered, forward thinking company?
Come and join us as our new Business Systems Manager and support our NMUK Direct team here at Markel with the roll out of our new online insurance broker platform
What part will you play? If you’re looking for a place where you can make a meaningful difference, you’ve found it. The work we do at Markel gives people the confidence to move forward and seize opportunities, and you’ll find your fit among our global community of optimists and problem-solvers. We’re always pushing each other to go further because we believe that when we realise our potential, we can help others reach theirs.
Join us and play your part in something special!
The opportunity:
It’s an exciting time to join Markel as our business grows. We have an exciting brand new opportunity for a Business Systems Manager to join our team (3 days in the office / 2 days from home), based in our Manchester office.
The Direct Division offer a range of products including professional indemnity, public liability, employers' liability, D&O, property, occupational personal accident, legal representation and employment cover, and cyber. Our distribution channels fall into 3 key categories; markets which are created through direct-to-consumer channels; online or via our UK call centre, through our white label introducer network and our most recent development is the creation of our digital partner proposition providing API integrations into Insurtech's or broker platforms.
We have two retail brands that attract customers from different sectors of the micro/SME market.
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Markel Direct - has been running for 10 years and targets multiple sectors including IT, fitness, Therapists, Photographers and Charities & Community Group.
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Caunce O’Hara - offers specialist insurance to contractors, consultants, freelancers, self-employed professionals and to the oil & rail sectors.
To support the continued growth, we are seeking a dynamic Business Systems Manager to join our team. This is an exciting opportunity for a proactive individual to lead the development of a new platform that will drive our business forward and make a real difference. The ideal candidate is an highly organised and communicative professional, who is passionate about making a significant impact.
In this position, you will collaborate extensively with project teams and third-party developers to improve processes, enhance efficiency, and suggest enhancements. Your expertise will be crucial in optimizing our business operations and ensuring effective systems management.
What you’ll be doing:
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System Management: Execute, set up, and sustain business systems to ensure optimal performance
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Integration: Oversee application integrations to guarantee smooth data flow and functionality
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Project Management: Manage system-related projects, create plans, allocate resources, and track progress
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Process Improvement: Optimize system efficiency and business processes to support organizational objectives
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User Support: Deliver technical assistance and training programs to ensure effective use of business systems
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Data Management: Maintain data integrity and accuracy and produce reports for business decision-making
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Compliance and Security: Ensure adherence to cybersecurity regulations, conduct audits, and perform risk assessments
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Collaboration: Partner with departments to fulfil their system requirements and enhance productivity
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Problem Resolution: Address IT issues and lead troubleshooting efforts to reduce business disruptions
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Quality Assurance: Supervise testing of system capabilities, data integrity, and user proficiency
Our must haves:
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Demonstrated experience of working with systems in the insurance sector is essential!
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Strong verbal and written communication skills, capable of explaining complex concepts to non-technical individuals and preparing clear software documentation
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Strong technical skills in developing and implementing new system solutions
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Proficiency in Change Management to effectively drive and support business process, systems, and technology transitions with minimal disruption and maximum adoption
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Comprehensive understanding of computer applications and systems
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Exceptional analytical, innovative, and problem-solving abilities
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Ability to perform under pressure in a dynamic working environment
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The ability to negotiate with multiple businesses and stakeholders to resolve technical challenges
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Excellent critical thinking skills and an open-minded approach to new ideas.
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Attention to detail and high accuracy
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Bachelor's degree or technical certification - desirable
Who we are:
Markel Corporation (NYSE – MKL) a Fortune 500 company with over 60 offices in 20+ countries, is a holding company for insurance, reinsurance, specialist advisory and investment operations around the world.
We’re all about people | We win together | We strive for better | We enjoy the everyday | We think further
What’s in it for you:
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A great starting salary plus annual bonus & strong benefits package…
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25 days paid holiday plus Bank Holidays, with the opportunity to buy / sell extra leave
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Fantastic company pension scheme, private medical and dental cover, life assurance, travel insurance cover, income protection, season ticket loan as well as other great benefits on offer
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There are countless opportunities to learn new skills and develop in your career, and we can provide the support needed to do just that!
Are you ready to play your part?
Choose ‘Apply Now’ to fill out our short application, so that we can find out more about you.
Markel celebrates the value of a diverse workforce that brings experience and expertise from a wide variety of backgrounds and life circumstances. Whatever your background, if you feel you meet the requirements of this role then we want to hear from you. We are also happy to consider candidates who are looking for flexible working patterns.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status.
We will ensure that individuals with disabilities are provided with all reasonable accommodations to be able to participate in the job application or interview process and to perform essential job functions if successful. Please contact us via email at rec@markel.com or call us at 0161 507 5827 to request any accommodations that may be needed. This includes any alternative formats of any documents or information on how to apply offline.
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