Business Analyst

Turn insight into better ways of working.

At AJ Bell, we believe investing should feel good. Delivering a great experience for our customers takes more than good products and technology. It also depends on the processes, systems and people working together behind the scenes.

We're looking for a Business Analyst to join our Operational Change team in Manchester, helping us find smarter ways of working as our business continues to grow. You'll work with colleagues and stakeholders across the business to understand challenges, uncover opportunities and turn business needs into practical improvements that make a difference.

This is an opportunity to develop your career at AJ Bell while contributing to projects that support our growth, improve efficiency and help us deliver a consistently high-quality experience for our customers.

You'll bring curiosity, strong analytical skills and a structured approach to problem-solving. By asking the right questions, understanding different perspectives and getting to the detail, you'll help ensure that the changes we make are well understood, carefully considered and deliver meaningful outcomes.

What you'll do

• Work with colleagues and other stakeholders to investigate and model business functions, business processes, information flows and data structures
• You will gather, analyse and validate business requirements
• Produce business analysis deliverables using relevant documentation styles in line with organisational standards using appropriate tool
• You will create high quality specifications
• Facilitate stakeholder meetings and workshops, and presenting findings and actions both verbally and in writing to the business
• Assist in defining user acceptance tests for new or improved business processes and IT systems
• You will analyse solutions from all angles by modelling processes, mapping data and perform gap, impact and risk analysis to ensure that no detail is missed
• You will support both internal development teams and external suppliers in the implementation of a change
• You will seek to identify areas where improvement in systems and processes will lead to greater efficiency and ensure that these are brought to management attention

What we're looking for: 

• Demonstrable experience of 3-5 years as a Business Analyst in a professional setting
• Possession of, or substantial progress towards, a recognised Business Analysis professional qualification
• Exceptional analytical and problem-solving capabilities
• Experience of working in an Agile environment
• Meticulous attention to detail 
• In-depth knowledge of industry standards, regulatory requirements, and compliance protocols
• Proven ability to work autonomously and collaboratively within a team environment
• Superior interpersonal and communication skills, both written and verbal
• Exemplary organisational skills with a track record of meeting stringent deadlines
• Demonstrated proactive approach and solution-oriented mindset
• Proficient in Lean / Six Sigma methodologies and their practical application

About AJ Bell

At AJ Bell, we believe investing should feel good. Whether you're looking for an ISA, pension or dealing account, whether you want to invest with the help of a financial adviser or do it yourself, we have easy-to-use solutions to suit people from all walks of life.

We're one of the UK's fastest-growing investment platform businesses, trusted by everyone from professional financial advisers to first-time investors.

Today, over 762,000 customers trust us to manage more than £121.5 billion of assets. By continually striving to make investing simpler and more accessible, we're helping more people take control of their financial futures.

We're proud to be recognised as a Great Place to Work® for the past two years, building on six consecutive years as one of the UK's Best 100 Companies to Work For. It's recognition we're proud of and a reflection of the supportive and collaborative culture we strive to create for our people.

What we offer

• 26 days holiday, increasing with service + buy/sell scheme + bank holidays
• 7% Pension with matched contributions
• Discretionary bonus scheme
• Share schemes (including free shares and BAYE)
• Health Cash Plan and discounted private healthcare
• Free onsite gym
• Enhanced family leave (subject to qualifying criteria)
• Travel and bike loan schemes
• Employee Assistance Programme

Life at AJ Bell

• Regular social events including summer and Christmas parties
• Learning and development opportunities tailored to you
• Casual dress code
• Friendly, supportive team environment

Our ways of working

We offer hybrid working, with a minimum of 60% of your working time per month spent in the office. For new starters, there’s an initial period of full-time office working to help you settle in and build relationships.

Inclusion & diversity

We’re committed to creating an inclusive environment where everyone feels respected and able to be themselves at work. We welcome applications from all backgrounds and make hiring decisions based on skills, experience and potential.