Supports hotel security and safety operations by investigating incidents, managing security staff, delivering safety and hygiene training, maintaining locker records, coordinating with police and security organizations, and supporting VIP visits and special events. The role also oversees team performance, recruitment, scheduling, coaching, and compliance with health, food safety, and environmental requirements.
About Langham Hospitality Group
A wholly-owned subsidiary of Great Eagle Holdings, Langham Hospitality Group (LHG) comprises a family of distinctive brands, including The Langham Hotels and Resorts, Cordis Hotels and Resorts, Eaton Workshop and Ying’nFlo. With over 40 hotels and residences in operation or development, LHG has a global footprint that extends across Asia, Europe, North America, Australasia and the Middle East.
A wholly-owned subsidiary of Great Eagle Holdings, Langham Hospitality Group (LHG) comprises a family of distinctive brands, including The Langham Hotels and Resorts, Cordis Hotels and Resorts, Eaton Workshop and Ying’nFlo. With over 40 hotels and residences in operation or development, LHG has a global footprint that extends across Asia, Europe, North America, Australasia and the Middle East.
Located in the heart of London's West End, The Langham, London is Europe's first Grand Hotel and a Forbes 5-star property. You would work in a supportive environment that actively promotes innovation, collaboration, and personal growth. We are an environmentally conscious hotel that values sustainability, as well as diversity, inclusion and equality for all our colleagues.
ABOUT THE ROLE
In the role of Assistant Security / Safety Manager, your key focus will be to:
- carry out / ensure investigations are completed (relating to security, loss prevention, safety, criminal and civil matters)
- be involved in reporting and investigation of health and food safety related incidents, and recommendation and monitoring of matters arising from these
- deliver training sessions to hotel colleagues relating to security, health and safety, food hygiene and environmental issues, or as reasonably required
- manage the team, e.g., provide timely feedback, appraisals, performance management, recruitment activities, roster, updating of the time and attendance system, coaching, support and mentoring
- ensure effective control of the issuing of staff lockers and locker keys, and maintenance of updated logs.
- liaise with police, security organisations and institutes and security managers of other hotels and neighbouring businesses to ensure that employees in the hotel are fully aware of the security issues that affect them and the guests and maintain vigilance. This includes attending meetings, including IHSM, and the distribution of security circulations in a prompt manner
- assist with VIP visits or special events and liaise with personal security and close protection officers and police where appropriate, and make additional security arrangements when required, including extra security staff
ABOUT YOU
- previous experience of working in a similar or supervisory role within the hotels/hospitality industry
- great managerial and leadership skills with a proven track record of coaching, mentoring and motivating staff
- strong investigation and problem-solving skills
- good organisational skills, administratively strong and ability to prioritise and multitask
- ability to handle stressful and challenging situations
- First Aid, Personal Licencing, Health and Safety or Food Safety (Level 2 or 3), Teaching or Training qualifications are preferable
For more information about the property, please visit: https://www.langhamhotels.com/en/the-langham/london/
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