The Account Manager will work within the Portfolio Management (PM) team to provide exceptional service to our direct and channel/referral partners. The client experience spans our service lines which include Employer of Record (EOR) and Business and Corporate Services (BCS) which includes payroll, tax, accounting, HR advisory and entity management. Candidates with prior experience in a payroll service delivery environment or who have supported clients with BCS will be given preference, as well as those with experience of using Hubspot and ClickUp.
Roles & Responsibilities:
Depending on the nature and requirements of the Client or Partner the scope of the Account Manager tasks may vary.
Generally:
- Once the Sales process is concluded and the Business Development Team has passed a closed deal over, the Account Manager will be responsible for setting up the clients and Partners in GoGlobal’s platforms.
- Support the team in their role as the main POC for clients and partners as well supporting as a key POC for GoGlobal internal stakeholders to coordinate any Client queries.
- Support in ensuring Clients' agreed requirements and expectations are met by coordinating with all internal parties.
- Support in managing Client’s expectations and follow through on commitments.
- Multi-task between various inquiries and systems in a fast-paced environment.
- Respond to everyday Client queries received via email or calls in a timely manner.
- Assist in resolving problems by investigating presented issues and consulting and coordinating with internal stakeholders and the Client.
- Support with the communication on country regulatory or other various process changes and collaborate with Partners so they can manage and communicate required changes with their respective end clients as needed.
- Ensure documentation, filing and distribution of all agreed pricing, and terms and conditions via contracts, addendums or email for easy reference and use by all internal departments.
- Support the Sales and Business Development teams as required in the Sales stage on country specific requirements as well as operational questions.
- Minimum Degree of equivalent
- 3+ years of experience with Account Manager with Customer Services/Customer Success experience within a BCS environment
- Having payroll background or experience is an added advantage, as is experience in using tools such as Hubspot and ClickUp
- Exceptional communication skills in written and verbal English
- Motivated self-starter with a positive can-do attitude
- Proactive and passionate about client satisfaction and problem solving
- Ability to multi-task between various inquiries and systems in a fast-paced environment
- Organized and detail oriented with the ability to prioritize
- Excellent interpersonal skills
ABOUT US
GoGlobal is a leading professional services company to guide, establish and manage global operations with compliance and confidence. We bring the human touch to entering new markets and consolidating vendors through a single point of management. With a presence in over 140 countries on six continents and growing, we make running a global business easy.
Business & Corporate Services provided:
- Entity Solutions: Entity establishment, Corporate secretarial & directorship services, Domicile services, Dormancy/Liquidation
- HR Solutions: Global recruitment, Employer of Record (EOR), Agent of Record (AOR), Global benefits, Global payroll, International HR Consulting
- Finance Solutions: Accounting & Tax
For more information, please visit
OVERVIEW
We Measure Success by Results, Not Hours Worked
No timesheets.
At GoGlobal, we give you the autonomy to make decisions that create real impact. We prioritize results over hours worked, focusing on quality of outcomes rather than tracking time.
As a privately owned company, we are free from the pressures of venture capital or private equity investors demanding exponential growth in unreasonable time frames.
Sometimes, things just take time to do well. In our business, delivering great results is a process - and we're committed to doing it right.
We are not for sale. We believe that financial success is a natural outcome of our work, not the primary goal. Unlike many investors who view money as a goal, our focus is on long-term growth and sustainable success.
We are a global team, built for those who want to go further. Here's what your career at GoGlobal looks like:
- A company small enough for your voice to be heard meaningfully, yet large enough to make a global impact
- Collaborating with a diverse, global and supportive team
- Built for the long-haul - no VC or PE pressure, just a focus on sustainable growth
WHY WE ARE DIFFERENT
We Make Growing Your Career Possible
- We operate with the benefits of a partnership without the complexities of a partnership. Our hybrid partnership-corporate model offers all employees the opportunity to become a partner, while maintaining a streamlined corporate structure so that decisions are made quickly.
- We do not offer equity plans. As we are not for sale and are not chasing an exit, "stock options" hold little value in our business model. Instead, we provide opportunities for outstanding employees to make partner and share in the profits. We believe it’s better to build lasting value than to chase a one-time payout.
- We prioritize organic and sustainable growth. Expanding operations quickly by way of mergers and acquisitions might seem appealing, but the reality is integrating diverse cultures can be challenging. We're proud of our own culture and prefer to grow it our way.
- We're global. We offer career opportunities across the world-whether it's new job roles or international locations.
- English is our official language, but for many, it's our second language. We embrace this and find it rewarding communicating with colleagues from all over the world.
- We are not a family. We operate more like a high-performing sports team where each individual's contribution is crucial to our collective success.
- We keep things simple and collaborative. Our structure makes it easy for teams to work together across borders so we can serve our clients with global needs more effectively. Unlike big, siloed companies, we work seamlessly to handle international deals without the headaches of territorial ownership.
- We believe in transparency and trust. Every month, we share our financials with the team so everyone knows where we stand and what's coming next. It's all about open communication, building trust and empowering every individual to be part of our journey. We don't tell you what to think - we provide the information you need to make your own informed decisions.
- We believe flexibility drives success. Our company is built on trust, and that’s why we embrace fully remote work, and hybrid options in some countries. Forget rigid office routines - it’s old school! This flexibility fuels productivity, strengthens our workforce, and ensures we remain agile in a fast-changing world.
Ready to take the next step in your career with us? Apply now!
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