At Probe Group, we're powered by passion, driven by curiosity, enriched by a purpose to do it better. We work hard and love a good challenge (or multiple). With clients spanning across the Pacific, Asia and North America, we’re no stranger to thinking big and working with innovative minds to achieve great success. We are dedicated to doing things better than the day before, and our exponential growth is living proof that we have stayed true to this ethos. At Probe, expect to think differently, challenge the norm and find your purpose.
Main Responsibilities:
- Data Entry: Accurately input and manage customer appointments into the client system, ensuring all information is correct and up to date.
- Appointment Management: Track booked appointments, follow up on any discrepancies, and ensure all relevant documentation is properly recorded.
- Team Support: Provide administrative and operational support to the Team Leader, helping with daily reports, performance tracking, and team communications.
- System Updates: Regularly update the client system with new or updated appointment information, ensuring all data is accurate and in compliance with company standards.
- Collaboration: Work closely with appointment setters and other team members to ensure all booked appointments are processed efficiently and without error.
- Quality Assurance: Ensure that all appointments entered meet client and company quality standards, with a focus on compliance and attention to detail.
- Reporting: Assist the Team Leader in generating reports on appointment numbers, team performance, and any relevant KPIs
- Client Liaison: Handle basic inquiries related to appointments and escalate any issues or concerns to the Team Leader as needed.
- System Maintenance: Ensure the client system is kept updated with the latest information and assist with troubleshooting or system-related issues.
- Ad Hoc Tasks: Assist with any other administrative tasks as directed by the Team Leader to support the team’s overall performance and efficiency.
What We Do
At Probe CX, we help our clients become modern digital organisations.
With a dedicated team of 19,000-plus staff across five countries, including Australia, New Zealand, the Philippines, the United States, and India, we create blueprints for delivering exceptional CX. We combine the latest technology with people, processes, and data, and provide businesses with complete end-to-end service for customer operations.
In a world that has never been more competitive, Probe CX creates innovative, contemporary digital solutions with a human touch to help unlock trapped value and establish a foundation for service-led value creation that is socially responsible and sustainable.
Having worked with clients across various industries, ranging from household names to ambitious start-ups, Probe CX is committed to helping organisations create environments for digitally-enabled CX to thrive
