Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.
We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.
The AI Sales Strategy Senior Manager plays a critical role in advancing the global go to customer strategy for Genesys AI and Experience Orchestration solutions. This role integrates strategic planning, revenue operations expertise, and deep knowledge of AI powered customer experience to drive growth, productivity, and alignment across Sales, Marketing, and Revenue Operations worldwide. At Genesys, we are transforming the customer experience landscape through empathy, innovation, and the power of AI. Joining Genesys means becoming part of a collaborative global team that is redefining how organizations engage with their customers. The ideal candidate brings strong analytical capability, strategic insight, and subject matter expertise in AI solutions to influence priorities, guide opportunity strategy, and support regional teams in delivering bold outcomes across a wide variety of markets.
Responsibilities:
· Lead strategic planning and analytics workstreams that support AI and Experience Orchestration sales efforts across global territories
· Partner with Sales, Sales Management, and Revenue Operations to develop regional and global territory plans, account strategies, growth models, and performance insights
· Support pipeline generation, opportunity evaluation, and forecasting through data driven analysis and structured problem solving
· Provide subject matter expertise on AI powered customer experience to differentiate Genesys in market conversations and to support core account executives in all regions
· Build and review financial and operational models that inform segmentation, capacity planning, target setting, and investment decisions across diverse markets
· Drive cross functional alignment with Marketing, Product, and Professional Services to ensure cohesive execution of AI portfolio programs and field initiatives at a global scale
· Identify operational inefficiencies and lead improvements across systems, processes, and analytics workflows
· Serve as a strategic business partner with strong communication and presentation skills that clarify complex concepts for senior leaders and client facing teams across geographies
· Champion Genesys cultural values by embracing empathy, collaborating closely with colleagues, and encouraging bold thinking in global AI strategy conversations
Key Attributes:
· Operate with autonomy and strong organizational skills, driving workstreams forward with limited oversight across multiple regions
· Maintain a high sense of ownership along with a willingness to dive into detailed analytics and tactical processes
· Establish trust and credibility quickly with senior leaders, cross functional partners, and Sales teams worldwide
· Translate complex AI, sales, and operational concepts into simple insights that support decision making across varied market contexts
· Demonstrate a positive, collaborative approach with commitment to team success and global customer impact
Minimum Requirements:
· Bachelor degree
· 8 or more years of relevant professional experience that includes software or SaaS sales, revenue operations, business operations, AI solution selling, or consulting
· Proven experience with AI powered customer experience technology, preferably within the contact center or enterprise software market
· Experience creating territory strategies, account plans, and operational models across diverse markets
· Strong analytical, strategic thinking, and structured problem solving skills
· Experience with enterprise sales methodologies such as MEDDPICC
· Strong communication, presentation, and stakeholder management skills
· Ability to manage multiple fast moving workstreams with competing priorities across global teams
· Advanced proficiency in Excel and PowerPoint, with experience in data modeling and visualization tools
Desirable Skills:
· Experience selling or supporting AI solutions in customer experience or contact center markets
· Experience in overlay, specialist, or subject matter expert roles that require cross functional influence across regions
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About Genesys:
Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud™ is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.com.
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Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.
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