AI Strategy and Operations Lead - Customer Organization

We are looking for a strategic, execution-driven AI Strategy and Operations Lead to drive the CCO organization’s AI initiatives end-to-end. This role sits at the intersection of strategy, operations, go-to-market, and customer experience, turning AI vision into scalable execution.

This is a builder role: creating structure where none exists, identifying gaps, and driving impact in a fast-paced, evolving environment.

• Own and execute AI initiatives across the CCO organization - from strategy to rollout
• Translate company AI strategy into actionable plans across teams
• Support GTM strategy for AI offerings, including positioning, segmentation, and launch plans
• Design and optimize operational processes to support AI initiatives
• Analyze data, define KPIs, and track performance
• Partner cross-functionally (Product, Sales, Marketing, CCO) to ensure alignment and execution
• Lead internal and external communication around AI initiatives

What You’ll Do

• Build processes, frameworks, and motions from scratch
• Create clarity in ambiguous environments
• Identify and solve gaps quickly
• Manage multiple priorities with high efficiency
• Balance strategic thinking with hands-on execution

• Experience in operations, strategy, or program/project management
• Strong ability to translate strategy into execution
• Proven execution skills and ownership mindset
• Strong analytical and data-driven decision-making skills
• Experience working cross-functionally with multiple stakeholders
• High adaptability and ability to thrive in fast-paced environments
• Excellent interpersonal and influencing skills

Who You Are

A strategic operator and builder who thrives in ambiguity and drives impact through execution. You know how to align stakeholders, move fast, and turn vision into reality.