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The Role
The AR Specialist (P1) is an entry-level role within the Accounts Receivable department, primarily responsible for assisting with collections operations. The individual in this role will help monitor outstanding accounts, communicate with customers regarding overdue payments, and support the team in achieving collection targets. This position requires foundational experience in accounts receivable or collections, as well as effective communication and organizational skills.
Key Responsibilities:
- Collections Support:
Assist in monitoring and following up on overdue accounts to ensure timely payments.
Contact customers via phone, email, and mail to remind them of outstanding balances.
Document all collection efforts and maintain accurate records of customer interactions.
- Dispute Resolution:
Investigate basic disputes related to overdue accounts and collaborate with senior team members for resolution.
Communicate effectively with customers to clarify payment details and address any concerns.
- Documentation and Record-Keeping:
Maintain accurate and organized records of collection activities for reporting and audit purposes.
Assist in the retrieval of documentation related to collections as needed.
- Reporting:
Help prepare reports on outstanding accounts and collection activities for internal stakeholders.
Track and summarize collection metrics to assist in performance evaluations.
- Communication:
Engage with both internal teams and customers to provide updates on account status and collection efforts.
Respond to inquiries related to collections and assist in payment-related support.
- Compliance and Process Adherence:
Follow company policies and industry best practices regarding collections procedures.
Ensure compliance with internal controls and contribute ideas for process improvements.
- Team Collaboration:
Work closely with the Accounts Receivable team and collaborate with Billing and other departments to resolve customer payment issues.
Participate in team meetings and contribute to a positive team environment.
Qualifications:
Education & Experience:
- High school diploma or equivalent; an Associate’s or Bachelor’s degree in Accounting, Finance, or related field is a plus.
- 1-3 years of experience in accounts receivable, collections, or customer service.
Skills & Abilities:
- Proficient in Microsoft Office Suite, particularly Excel; experience with ERP systems is a plus.
- Strong attention to detail, accuracy, and problem-solving skills.
- Ability to work independently and collaboratively in a team environment.
- Effective communication skills, both verbal and written.
- Customer service-oriented, with the ability to manage inquiries professionally.
Physical Demands:
- Ability to sit for extended periods.
- Regular use of a telephone headset for customer and colleague communications.
- Extended periods of typing and working with digital displays.
Work Environment:
- Work in an office setting or remotely, depending on the company's needs.
- Flexibility to work extended or irregular hours when necessary.
