To implement the account management strategy and influence the overall strategic direction of account (s).
Manage the account plan, monitor progress against the agreed targets and objectives, and decide on appropriate interventions to deliver on the target performance levels for the targeted area.
Drive customer retention and be responsible for customer satisfaction, loyalty and delivering a customer experience better than our competitors to keep and win new business.
Typically operates within a medium to large multisite business unit.
About the role
The DS Smith Sales team are a dynamic and vibrant mix of professionals who focus on delivering the Sales strategy, goals and performance whilst working to delight our customers by showcasing our sustainable and innovative packaging solutions. From our energetic Business Development Team who create opportunities, to our incredible Account Managers who build & strengthen relationships with Global Brands, the Sales team are the face of our business and our biggest ambassadors!
We have a fabulous opportunity for a pro-active and driven individual to join as an Account Manager for the UK Hi Performance Division managing a portfolio of key accounts. This would be a perfect opportunity for an existing Account Manager, with experience of managing large accounts to come and be part of this amazing team!
Working and supporting the Sales Team, you will be using your experience to build and establish relationships with some of our largest accounts within the Hi Performance division, and support those customers in line with our growth strategy. This is a customer facing role working in partnership with key clients as an internal partner, from reviewing existing products, to providing regular commercial and service reports, updates and supporting during tender updates and new proposals.
As a strong sales professional and natural ‘people-person’, you will thrive on networking with the wider sales teams and customer sites to allow to you to identifying new growth areas, drive performance through engagement and awareness to maximise revenue to support the account strategy and plans. Working with our innovation teams, you will be identifying ways to support the customers whilst delivering a fabulous customer experience.
So, if you have experience within key account management, have the tenacity and spirit to work in a fast-paced role and are eager for a new challenge – then we might be looking for you!
About you
Proven success, knowledge, and experience managing large accounts in an Account Management role within Hi Performance/Industrial – packaging product experience desirable but will welcome experience in other areas
A Full driving license
A strong ability to work independently & remotely with travel as needed
Strong business acumen and negotiation skills with the ability to deal with conflict and challenge both externally and internally
Proven success, knowledge, and experience of analysing and initiating actions based on financial insights and understanding
Ability to build strong working relationships with colleagues, clients, and stakeholders around the business
Ability to deliver dynamic & professional presentations
Benefits
Competitive salary
Company Car
Sales bonus scheme
25 days holiday plus bank holidays
Pension scheme, life assurance and income protection
Sharesave scheme
Employee Assistance Programme
Employee Discounts
Cycle to work scheme
Location: This is a full time, home-based role with travel to sites in Birmingham, Hinckley, Redditch, Crumlin (Wales) and Wirral and other customer sites as required.
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